Janice Tran
Palmdale,CA
Summary
Accomplished artist and customer support professional with expertise in digital illustration and CRM management. At Square Enix America, enhanced customer satisfaction by ensuring quality service. Known for exceptional client collaboration and problem resolution skills, consistently delivering tailored solutions and fostering strong client relationships. Proficient in creating documents, upkeep of data entry and adept at cross-functional teamwork. Excels in most programs within the Adobe Creative Suite, as well as Microsoft Word, Powerpoint and Excel.
Overview
16
16
years of professional experience
Work History
Artist
Freelance
01.2010 - Current
- Developed original artwork using various mediums, enhancing creative expression and technical skills.
- Collaborated with clients to understand artistic vision and deliver tailored projects.
- Utilized digital design software to create visual content for promotional materials and social media.
- Researched current art trends to inform creative decisions and stay ahead of industry standards.
- Evaluated feedback from clients and peers, refining artistic processes for improved outcomes.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
- Contributed to creative process through original ideas and inspiration.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
In Game Support Representative I
Square Enix America
01.2022 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Documented support interactions in CRM systems, ensuring accurate and consistent record-keeping.
- Trained new representatives on company policies and best practices for customer service excellence.
- Assisted in developing training materials for ongoing staff development and process optimization initiatives.
- Maintained high levels of customer satisfaction with proactive follow-ups and clear communication.
- Managed escalated customer complaints, working closely with management to achieve satisfactory resolutions.
- Conducted regular reviews of support tickets to identify patterns and opportunities for optimization.
- Actively participated in team meetings, sharing insights on best practices and potential improvements.
- Reduced overall average handle time by identifying underlying root causes behind common user inquiries.
- Contributed to building a positive work environment by maintaining strong relationships with coworkers.
- Utilized CRM tools proficiently in order to track customer interactions accurately.
- Created, prepared, and delivered reports to various departments.
BDC Service Representative
Surf City Nissan
01.2020 - 03.2020
- Managed customer inquiries via phone and email to ensure prompt resolution of service-related issues.
- Coordinated service appointments, optimizing scheduling for maximum efficiency and customer satisfaction.
- Assisted in training new staff on BDC systems and customer interaction protocols to enhance team performance.
- Collaborated with service department to streamline communication between technicians and customers, improving workflow.
- Developed follow-up processes for customer feedback, enhancing overall service quality and client retention rates.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Reduced no-show rates by diligently confirming appointments via phone or email reminders.
- Increased repeat business by building strong relationships with clients through exceptional customer service.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Assisted in creating promotional materials, driving awareness and interest in dealership services.
- Managed multiple communication channels, including phone calls, emails, and online chat platforms, ensuring prompt responses to customer inquiries.
Education
Associate of Arts - Graphic Design
Antelope Valley Vollege
Lancaster, CA06-2017
Skills
- Digital art creation
- Client collaboration
- Trend analysis
- Project management
- Visual content design
- Customer support
- CRM management
- Training and development
- Time management
- Creative brainstorming
- Process optimization
- Quality assurance
- Communication skills
- Feedback evaluation
- Artwork customization
- Problem resolution
- Report preparation
- Cross-functional teamwork
- Promotional material design
- Digital illustration
- Teamwork and cooperation
- Excellent team player
- Superb attention to detail
- Artistic flair
- Commission requests
- Client relationships
- Logo creation
- Photo editing
- Concept development
- Adobe InDesign
- Adobe photoshop
- Adobe illustrator expert
- Mac OS X proficient
Timeline
In Game Support Representative I
Square Enix America
01.2022 - 10.2025
BDC Service Representative
Surf City Nissan
01.2020 - 03.2020
Artist
Freelance
01.2010 - Current
Associate of Arts - Graphic Design
Antelope Valley Vollege