Janice "Nikki" Trotter
Port Bolivar,TX
Summary
Dynamic professional skilled in customer relationship management and team leadership. Proven ability to resolve complaints and enhance staff performance, driving customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Sales Key Holder
Dollar General
Crystal Beach, Texas
05.2025 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored daily operations to ensure efficient time management and adherence to store schedules.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
Assistant Store Manager
Family Dollar
Crystal Beach, Texas
06.2023 - 02.2025
- Assisted in managing daily store operations and staff scheduling.
- Supervised team members to ensure excellent customer service standards.
- Trained new employees on store policies and procedures.
- Resolved customer inquiries and complaints effectively and promptly.
- Maintained a clean, organized, and safe shopping environment for customers.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Ensured compliance with all safety regulations throughout the store premises.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
Education
State Licensed EMT-B - Emergency Medicine
Volunteer State Community College
Gallatin, TN05-2001
Business Administration And Management
Volunteer State Community College
Gallatin, TN04-2000
Skills
- Customer relationship management
- Staff training
- Time management
- Team leadership
- Complaint resolution
- Problem solving
- Effective communication
- Conflict resolution
- Escalation management
- POS system operations
- Customer service
Affiliations
Communications Specialist and Author/Publisher of Self Help Book
Timeline
Sales Key Holder
Dollar General
05.2025 - Current
Assistant Store Manager
Family Dollar
06.2023 - 02.2025
State Licensed EMT-B - Emergency Medicine
Volunteer State Community College
Business Administration And Management
Volunteer State Community College