Janice Twitchell
Cannonville
Summary
Detail-oriented professional with extensive experience in customer service and team collaboration. Known for effective communication and problem-solving skills, successfully managing high-pressure environments while maintaining a warm and positive experience for clients and team members.
Overview
22
22
years of professional experience
Work History
Distributor
SeneGence International
Foothill Ranch, CA
07.2016 - Current
- Lead a team of other distributors; train them in sales techniques.
- Educate team on all products to efficiently help customers in which products suit them best.
- Sell products generated by SeneGence to general public.
- Assist & educate customers on products that will fit their needs.
- Collaborate with corporate on creating content for company wide use.
Server
Bryce Canyon Pines Restaurant
Bryce Canyon City, UT
05.2020 - 12.2023
- Delivered exceptional customer service creating a positive dining experience for all guests.
- Managed multiple tables efficiently.
- Maintained high standards of service throughout shift.
- Assisted new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Handled cash transactions and processed payments accurately at point of sale.
- Resolved guest complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Paraprofessional
East Elementary School
Cedar City, UT
01.2006 - 05.2006
- Worked 1-1 with a special needs child who required constant assistance.
- Used positive reinforcement & motivational tactics to encourage student & keep him on task while creating a positive learning environment for him & other students.
- Was trained & certified in restraint techniques to maintain a safe & structured learning environment for this particular student & classmates.
- Assisted teacher in classroom management and learning activities.
CNA
SUU Clinic
Cedar City, UT
03.2005 - 06.2005
- Checked patients in, recorded vital signs & gathered pertinent information for each visit.
- Assisted Dr on shift in patient procedures during their visits.
- Assisted office staff in cleaning rooms, filing charts and maintaining a clean, efficient work environment.
- Enhanced patient satisfaction by providing compassionate & attentive care.
- Maintained confidentiality of patient information according to HIPPA guidelines.
- Communicated effectively with team members about critical updates.
CNA
United Navajo Health Systems
Blanding, UT
01.2004 - 08.2004
- Checked patients vitals.
- Ran necessary tests in lab requested by our team of doctors.
- Provided compassionate and attentive care ensuring patients' satisfaction.
- Assisted doctors in procedures while maintaining patient confidentiality according to HIPPA guidelines.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cleaned & prepared patient exam rooms to maintain hygiene standards.
- Restocked & organized medical supply rooms. Restocked supplies in exam rooms.
- Assisted in emergency situations under direction of nursing staff & doctors helping provide critical support.
- Assisted billing staff in sending out insurance claims & patient bills.
- Helped reorganize patient filing system when clinic transferred to digital system.
Education
No Degree - Nursing
SUU
Cedar City, UTAssociate of Science - General Studies
College of Eastern Utah
Blanding, UT05.2004
Skills
- Time management
- Attention to detail
- Problem-solving
- Multitasking
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Customer service
Timeline
Server
Bryce Canyon Pines Restaurant
05.2020 - 12.2023
Distributor
SeneGence International
07.2016 - Current
Paraprofessional
East Elementary School
01.2006 - 05.2006
CNA
SUU Clinic
03.2005 - 06.2005
CNA
United Navajo Health Systems
01.2004 - 08.2004
No Degree - Nursing
SUU
Associate of Science - General Studies
College of Eastern Utah