Janice VerHoeven
Lakeland,FL
Summary
Professional offering 21 years experience with industry regulations and a proven track record of partnering with executives and business leaders to identify vulnerabilities and create corrective actions. Strong presentation skills and analytical abilities as well as a disciplined approach to handling all types of requests. Collaborative and team-oriented with excellent communication and interpersonal skills to foster strategic partnerships and promote company reputation. Pursuing a new professional opportunity with a growing team.
Overview
21
21
years of professional experience
Work History
Notary Signing Agent
Mobile Signature Solutions LLC
09.2023 - Current
- Ensured timely completion of signings by effectively coordinating schedules with clients, title companies, and lenders.
- Updated journal with names and dates for permanent record.
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Drafted and executed notarial affidavits in accordance with applicable laws.
- Enhanced client satisfaction by providing efficient notary services and maintaining a high level of professionalism.
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Examined documents for accuracy, completion and compliance before notarizing.
- Maximized availability for clients by offering flexible scheduling options, including evenings and weekends when needed.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
Manager of DOT Compliance
Quality Carriers Inc
01.2018 - 09.2023
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Established team priorities, maintained schedules and monitored performance.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Analyzed business performance to identify areas of improvement and make necessary adjustments.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Leveraged data and analytics to make informed decisions.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
Supervisor of Safety and Compliance
Quality Carriers Inc
08.2009 - 01.2018
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained compliance with company policies, objectives, and communication goals.
- Achieved results by working with staff to meet established targets.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
Senior Motor Carrier Compliance Administrator
Quality Carriers Inc
01.2006 - 08.2009
- Assisted in the development of policies and procedures to improve overall operations quality.
- Ensured compliance with federal regulations regarding Drug and Alcohol Testing, Physical requirements, and other safety compliance areas.
- Contributed to the successful completion of external audits by working closely with auditors and providing requested documentation in a timely manner.
- Streamlined internal processes by updating and maintaining accurate compliance documentation.
- Assisted legal counsel in preparing responses to regulator inquiries or enforcement actions as needed, ensuring accuracy and completeness of information provided.
- Implemented improvements to existing monitoring systems for enhanced oversight of organizational activities subject to regulation.
- Enhanced regulatory compliance by implementing effective policies and procedures.
- Collaborated with cross-functional teams to ensure alignment of business operations with regulatory requirements.
- Reduced risk of non-compliance through regular audits and monitoring activities.
- Supported management in developing a culture of compliance throughout the organization.
- Facilitated resolution of compliance-related issues by collaborating with stakeholders across various departments.
- Developed training materials to educate employees on relevant rules, regulations, and best practices for maintaining compliance standards.
- Evaluated vendor partners for compliance with applicable regulations, conducting due diligence reviews as necessary to mitigate potential risks.
- Maintained up-to-date knowledge of industry trends, emerging issues, and changes in regulations that could impact the organization''s compliance status.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Prepared and submitted regulatory filings in timely manner.
- Developed and maintained compliance database, tracking all compliance activities and documents.
- Promoted a culture of continuous improvement through ongoing evaluation and refinement of compliance program elements.
- Created and maintained compliant work environment.
- Assisted with development of compliance objectives and strategies.
Drug and Alcohol Administrator
Quality Carriers Inc
12.2003 - 01.2006
- Entered and maintained departmental records in company database.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Generated reports detailing findings and recommendations.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Receptionist
Quality Carriers Inc
12.2002 - 12.2003
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Brandon High School
Brandon, FLSkills
- Attention to detail
- Compliance monitoring
- Industry Regulatory knowledge
- Work Planning and Prioritization
- Teamwork and Collaboration
- Professional and Courteous
- Scheduling and Coordinating
- Ethical conduct
- Strong communication skills
- Proficient with Microsoft Word, Excel, and PowerPoint
Accomplishments
- Supervised team of 3-8 staff members.
- Worked with a team who successfully completed 3 federal compliance reviews that resulted in a Satisfactory rating.
- Recognized as Employee of the Quarter 3 times during tenure at Quality Carriers.
Additional Information
I held the role of Designated Employer Representative for 20 years during my tenure with Quality Carriers Inc. Also received Certificate of Completion for Supervisor Training in Reasonable Suspicion Testing.
Timeline
Notary Signing Agent
Mobile Signature Solutions LLC
09.2023 - Current
Manager of DOT Compliance
Quality Carriers Inc
01.2018 - 09.2023
Supervisor of Safety and Compliance
Quality Carriers Inc
08.2009 - 01.2018
Senior Motor Carrier Compliance Administrator
Quality Carriers Inc
01.2006 - 08.2009
Drug and Alcohol Administrator
Quality Carriers Inc
12.2003 - 01.2006
Receptionist
Quality Carriers Inc
12.2002 - 12.2003
High School Diploma -
Brandon High School
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