Janice Wagoner
Wagoner
Summary
Dynamic Business Office Manager with Excel Therapy Specialists, LLC, adept at enhancing operational efficiency and customer satisfaction. Expert in contract negotiations and staff training, successfully streamlined invoice processing, improving supplier relationships. Proven ability to foster a collaborative work environment while achieving performance goals and ensuring compliance with industry regulations.
Experienced with managing business office operations, including administrative tasks and team coordination. Utilizes expertise to enhance productivity and streamline processes. Track record of implementing efficient office systems and fostering collaborative work environment.
Overview
22
22
years of professional experience
Work History
Business Office Manager
Excel Therapy Specialists, LLC
07.2003 - 02.2025
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Supported the growth of the business through targeted marketing initiatives and client outreach efforts.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Developed and maintained strong relationships with vendors, negotiating contracts for cost savings and improved service quality.
- Safeguarded sensitive company information by establishing comprehensive data security protocols that complied with industry best practices.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Developed and enforced office policies to ensure compliance with industry regulations, maintaining high standard of operational integrity.
- Negotiated contracts with vendors, securing cost-effective services and supplies for office.
- Cultivated culture of continuous improvement by encouraging innovation and recognizing individual contributions to office efficiency.
- Conducted performance evaluations and provided constructive feedback, leading to significant improvements in individual and team performance.
- Streamlined invoice processing to ensure timely payments to suppliers, improving relationships and trust with key partners.
- Increased team productivity with introduction of flexible work schedules, accommodating personal needs while ensuring coverage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Associate of Science - Business
Connors State College
Warner, OK12-1990
Skills
- Deadline management
- Account reconciliation
- Staff training and development
- Office administration
- Credit and collections
- Administrative support
- Records management
- Expense reporting
- Policy and procedure modification
- Workflow planning
- Contract negotiations
- Training and coaching
- Electronic medical records (EMR) systems
- Contract monitoring
- Customer service
- Customer relationship management
- Staff management
- Performance tracking and evaluation
- Goal setting
- Hiring and training
- Negotiation
- Revenue forecasting
Timeline
Business Office Manager
Excel Therapy Specialists, LLC
07.2003 - 02.2025
Associate of Science - Business
Connors State College
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