Janice Watson
Naples,FL
Summary
Hospitable professional offering personality, professionalism and communication skills to successfully engage new and existing customers. Adept at identifying and matching customers with products and services by conducting interviews and discussing financial needs.
Overview
26
26
years of professional experience
Work History
Relationship Banker
Bank of America
Naples, FL
10.2015 - Current
- Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals excellent customer service set by the bank's senior management.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Built long-term relationships with customers by providing personalized service and support.
- Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Executive Assistant
Prolux US Realty Inc.
Fort Lauderdale, FL
06.2002 - 01.2007
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
- Maintained confidential records and files related to executive operations.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
Cage Shift Manager
Treasure Island / Mirage Casino
Las Vegas, Nevada
01.1998 - 01.2002
- Balance daily financial records by reconciling transaction summaries.
- Assisted customers with deposits, withdrawals, and other financial transactions in a timely manner.
- Resolved customer inquiries and complaints in an efficient manner.
- Adhered to strict confidentiality standards when dealing with sensitive information.
- Tracked and documented all cash movements within the casino environment.
Education
Liberal Arts -
Georgia Perimeter College
12.2012
Real Estate License - Real Estate
Gold Coast Real Estate School
01-2002
Concentration: Marketing - Marketing Management and Research
Central New Mexico College
12.1993
Banking and Financial Support Services
Norwest School of Finance
New Mexico12.1993
Skills
- Relationship building and management
- Persuasive communication style
- Community Relations
- Creative Thinking
- Sales expertise
- Customer Service-Oriented
- Banking
Technology - Software
MS office (Excel, Word)
Languages
Tagalog
Native/ Bilingual
References
References available upon request.
Timeline
Relationship Banker
Bank of America
10.2015 - Current
Executive Assistant
Prolux US Realty Inc.
06.2002 - 01.2007
Cage Shift Manager
Treasure Island / Mirage Casino
01.1998 - 01.2002
Liberal Arts -
Georgia Perimeter College
Real Estate License - Real Estate
Gold Coast Real Estate School
Concentration: Marketing - Marketing Management and Research
Central New Mexico College
Banking and Financial Support Services
Norwest School of Finance