Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janice Watson

Janice Watson

Gwynn Oak,MD

Summary

Dynamic and results-driven professional with extensive experience at McDonald's, excelling in customer service and problem-solving. Proven ability to enhance team performance through effective training and clear communication. Skilled in cash handling and maintaining high standards of cleanliness, consistently improving customer satisfaction and operational efficiency.

Professional with strong background in customer service and food preparation, equipped to excel in team-oriented environments. Skilled in maintaining high standards of cleanliness, efficiency, and safety while adapting to changing operational needs. Known for reliability, effective communication, and focus on delivering quality results.

Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.

Overview

13
13
years of professional experience

Work History

Crew Member

Five Guys
11.2023 - Current
  • Worked front counter, did prep work and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Shift Manager

McDonald's
07.2019 - 01.2022
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Opened POS system counted safe and drawers got everything ready for the day.
  • Closed the POS system counted drawers got everything ready for the day before

Crew Member

McDonald's
03.2012 - 07.2017
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.

Education

All

Penn Foster Career School
Scranton, PA
02-2028

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Taking orders
  • Self-discipline
  • Flexible schedule

Timeline

Crew Member

Five Guys
11.2023 - Current

Shift Manager

McDonald's
07.2019 - 01.2022

Crew Member

McDonald's
03.2012 - 07.2017

All

Penn Foster Career School

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