Janice Watts
Greensboro,NC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Forklift position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
20
20
years of professional experience
Work History
Pest Control Technician
Dodson Brothers Pest Control
Greensboro
03.2025 - 07.2025
- Inspected residential and commercial properties for pest infestations.
- Applied pesticides and treatments according to safety regulations.
- Educated clients on pest prevention and maintenance strategies.
- Conducted follow-up visits to ensure effective pest management solutions.
- Communicated with customers regarding any safety concerns they may have prior to performing any treatments.
Cashier/Customer Service Cashier
McDonald's
Greensboro
10.2024 - 03.2025
- Assisted customers with product inquiries and provided helpful recommendations.
- Resolved customer complaints swiftly, ensuring satisfaction and service continuity.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
Assistant Pool Manager
Aquatech Pool Management
05.2023 - Current
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Adjusted pool chemical balance to maintain general water cleanliness.
- Maintained filtration system and other aquatic systems within facility to support proper operations.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Developed lifeguard deck rotational system to monitor pools.
Water Restoration Technician
American Water Damage
08.2022 - 04.2023
- Investigated and resolved customer inquiries and complaints quickly.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Completed tear-down of existing structures and prepared for new construction.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Worked with diverse types of weather and ground conditions.
- Maneuvered heavy-duty equipment to carry out moisture surveys and drying techniques.
Head Lifeguard
City Of Burlington Parks And Recreation
05.2018 - 08.2022
- Responded to life-threatening emergencies and provided first aid and CPR.
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
- Trained and managed team of lifeguards on pool safety and risk management protocols.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Head Lifeguard/CPO
Greensboro Aquatic Center
07.2016 - 11.2018
- Sampled pool water to check chemical levels prior to starting swimming instruction.
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Entered water immediately to pull struggling swimmers to safety.
- Assisted in developing, implementing and monitoring pool safety policies to reduce hazards.
- Assisted in organizing and implementing recreational activities and programs.
Forklift Truck Operator
PRG Staffing
03.2014 - 06.2016
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Loaded transfer truck with front-end loader.
- Unloaded materials and goods at designated locations for best project availability.
- Completed cycle counts and monthly inventory.
- Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
- Positioned lifting devices under, over or around loaded pallets or boxes to secure material or products for transport to designated areas.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Removed orders from storage, wrapped, and staged for shipments.
- Promoted operational efficiency by maximizing loads on each transfer.
- Moved levers or controls to operate forklifts, lifting beams with swivel-hooks and hoists to transport and load materials.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Transported goods between warehouse locations according to shipment and storage needs.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Operated or tended automatic stacking, loading and packaging machines.
Reach Truck Operator
Dell Computers
03.2005 - 12.2010
- Checked items against documentation for accuracy.
- Removed orders from storage, wrapped, and staged for shipments.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded materials and goods at designated locations for best project availability.
Education
Associate of Applied Science - Fire Fighter/EMT
GTCC
Jamestown, NC07.2005
High School Diploma -
Southeast Guilford High School
Greensboro, NC05.1992
Skills
- Handling Procedures
- Customer Satisfaction
- Hazardous Chemicals
- Emergency Response
- Maintaining Clean Work Areas
- Active Listening
- System Monitoring
- Critical Thinking
- OSHA Regulations
- Customer Orders
- Work Orders
- Chemical Handling
- Hand Trucks
- Customer relationship management
- Team leadership
- Effective communication
- Attention to detail
- Clean driving record
- Communicative and articulate
- Dedicated and driven
- Service sales
- Data entry
Accomplishments
- Supervised team of 10 staff members.
Timeline
Pest Control Technician
Dodson Brothers Pest Control
03.2025 - 07.2025
Cashier/Customer Service Cashier
McDonald's
10.2024 - 03.2025
Assistant Pool Manager
Aquatech Pool Management
05.2023 - Current
Water Restoration Technician
American Water Damage
08.2022 - 04.2023
Head Lifeguard
City Of Burlington Parks And Recreation
05.2018 - 08.2022
Head Lifeguard/CPO
Greensboro Aquatic Center
07.2016 - 11.2018
Forklift Truck Operator
PRG Staffing
03.2014 - 06.2016
Reach Truck Operator
Dell Computers
03.2005 - 12.2010
Associate of Applied Science - Fire Fighter/EMT
GTCC
High School Diploma -
Southeast Guilford High School
Similar Profiles
Stephanie PerezStephanie Perez
Pest Control Technician at Dodson Brothers Pest ControlPest Control Technician at Dodson Brothers Pest Control
Sybil HayesSybil Hayes
Office Manager /Customer Service Representative at Dodson Brothers Pest ControlOffice Manager /Customer Service Representative at Dodson Brothers Pest Control
Danny DavisDanny Davis
Service Supervisor at Dodson Pest ControlService Supervisor at Dodson Pest Control
Robert Lunsford IIIRobert Lunsford III
Manufacturing Associate at GKN AutomotiveManufacturing Associate at GKN Automotive
NICHOLAS VARGANICHOLAS VARGA
Inventory Manager at WESCOInventory Manager at WESCO