Janice Weyers
Santa Fe,TX
Summary
Detailed professional possessing creative mindset and talkative personality. Offering 16 year background in account management. Experience in delivering client-focused solutions and managing multiple projects simultaneously. Excellent critical thinking, problem-solving and communication skills.
Overview
13
13
years of professional experience
Work History
Zone Manager
University Of Houston
09.2021 - Current
- On call 24/7
- Manage work order financial accuracy.
- Oversee training of customer liaisons
- Train and support call center agents (Lighthouse of Houston)
- Notifies customers of potential service interruptions.
- Educate and inform customers and partners about our services.
- Identify and implement methods to improve customer satisfaction.
- Ride-out team.
- Back up to Assistant Director
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Project Manager
ABM Industries
11.2010 - 09.2021
- Interact with customers daily to obtain feedback on services and special needs. Troubleshoot potential problems and concerns.
- Manage company’s quality control monitoring and safety programs at assigned buildings.
- Attend ABM training workshops when scheduled.
- Develop operational improvement plans and implements process changes within assigned buildings.
- Managed 60 employees on Enhanced Clean Project
- Ensure compliance with company policies and procedures and all federal, state, and local government regulations.
- Ensure that all paperwork, including terminations, labor variance action plans, and operational model is complete and accurate and is submitted to district/hub in timely manner.
- Analyze and manage, in proactive manner, both financial and operational performance of assigned buildings.
- Ensure that payroll is accurate and submitted to appropriate payroll personnel in timely manner and, when applicable, correct any payroll discrepancies.
Education
Associate of Science - Medical Billing & Coding
Anthem College - Phoenix
Online06.2008
Skills
- Active listening
- Willingness to learn
- Empathy
- Proactive
- Problem solving skills
- Attentiveness
- Clear communication skills
- Call center management
- Self-motivated
- Time management skills
- Goal-oriented focus
- Ability to work under stress
Timeline
Zone Manager
University Of Houston
09.2021 - Current
Project Manager
ABM Industries
11.2010 - 09.2021
Associate of Science - Medical Billing & Coding
Anthem College - Phoenix