Janice Weyers
Santa Fe,TX
Summary
Experienced professional with a strong background in customer relations. Adept at delivering client-focused solutions and managing multiple projects simultaneously. Possessing excellent critical thinking, problem-solving, and communication skills. Brings a detailed and professional approach to every task. Thrives in collaborative environments and excels at building strong relationships with clients and colleagues alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Customer Relations Manager
University of Houston
09.2021 - Current
- Oversee, create and verify work order accuracy in work order management system in a timely manner and possibly triage.
- Build and improve relationships with customers and partners.
- Train and support the call center (Lighthouse of Houston)
- Educate and inform customers and partners about our services.
- Notifies customers of potential service interruptions / manage and support outages.
- Serves as key customer contact for all service requests and/or correct for accuracy of work orders for assigned buildings and University’s landscape, as well as general campus information.
- Identify and implement methods to improve customer satisfaction.
- Remains knowledgeable of campus and department structure.
- Performs other job-related duties as required.
- Conducted training and mentored team members to promote productivity and commitment to friendly service with the Lighthouse of Houston.
- Created SOP's
- Managed billing errors and billing corrections.
- Perfected creating and linking project cost centers.
Project Manager, Client Services
ABM Industries
02.2010 - 09.2021
- New account start up’s • Payroll (BlueForce7)
- Gateway • Supervise and direct a team of 120 employees
- Able to quickly make decisions while under pressure.
- Excellent Communication with the Customer, Site Operators, and employees. Aware of each Operators site status with an excellent awareness of potential problems.
- Responsible for developing, planning, organizing and cost controlling procedures to ensure compliance with customer specific contract requirements for multiple accounts with multi-site locations and customers.
- Counsel, train and/or discipline employees as required.
- Overseeing inspections, quality control, scheduling of periodic work and inventory control of equipment and supplies at the account
- Ability to manage the entire operation and direct the workforce as needed to accomplish multiple tasks simultaneously.
- Developed new employees and on-going performance assessment of current employees.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
Education
Associate of Science - Medical Billing & Coding
Anthem College - Phoenix
Online08.2008
Skills
- Effective team leadership
- Developing client relationships
- Team building
- UH Ride out team
- Initiative-driven professional
- Effective written communication
- Consistent reliability
- Administrative support and reporting
- Organizational change management
- Collaborative teamwork
- Optimistic outlook
- Emergency preparedness planning
- Microsoft Office proficiency
Certification
- Supervisor's Toolkit course
- IS-100 training
- IS-700 training
- FEMA SID training
Languages
Spanish
Professional Working
Portuguese
Limited Working
English
Native or Bilingual
Timeline
Senior Customer Relations Manager
University of Houston
09.2021 - Current
Project Manager, Client Services
ABM Industries
02.2010 - 09.2021
Associate of Science - Medical Billing & Coding
Anthem College - Phoenix
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