JANICE WILKINSON
Office Manager (Operations & Finance)
Plainwell,MI
Summary
Dynamic operations leader with over 19 years of experience overseeing business operations, financial management, process development, and staff leadership within a C-Store brokerage employing approximately 60 individuals across six states. Renowned for enhancing operational efficiency, stabilizing internal systems, and ensuring seamless business continuity. Recognized as the central point of coordination for office management, finance, and daily execution, consistently driving organizational success. A self-taught professional with a remarkable ability to adapt and deliver impactful results, demonstrating that formal education is not the sole pathway to excellence.
Overview
29
29
years of professional experience
Work History
Office Manager (Operations & Finance)
Harris Reeser LLC DBA Universal Sales & Marketing
Plainwell, Michigan
01.2007 - Current
- Oversee daily operations and workflow for all office functions, ensuring consistent execution across multiple departments.
- Manage internal finances including budgeting, accounts payable/receivable, expense tracking, and coordination with external accountants.
- Supervise and support office employees, providing training, task direction, and performance accountability.
- Maintain business continuity during leadership absences by coordinating resources, schedules, and priorities.
- Lead communication across departments to support field teams, brokers, and leadership in multi-state operations.
- Standardize procedures and develop internal systems that reduce errors, improve processing speed, and support scalable growth.
- Partner with executive leadership on operational decision-making and planning as the company has expanded into additional states.
- Supported company growth to 60 employees across 6 states.
- Developed office protocols that lowered administrative errors and improved team communication.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
Receptionist/Administration
Molson
Mattawan, Michigan
05.2002 - 11.2006
Customer Service
Kimball International
05.1997 - 05.2002
Education
High School Diploma -
Forest Park High School
Ferdinand, INSkills
Operations Management
Financial Oversight & Budget Administration
Office Management & Workflow Optimization
Staff Supervision & Team Development
Process Design & Systems Implementation
Vendor & Client Relationship Management
Cross-Department Communication
Strategic Problem Solving & Crisis Management
QuickBooks / Xero
Microsoft Office Suite
GenWeb Software
Teams
Timeline
Office Manager (Operations & Finance)
Harris Reeser LLC DBA Universal Sales & Marketing
01.2007 - Current
Receptionist/Administration
Molson
05.2002 - 11.2006
Customer Service
Kimball International
05.1997 - 05.2002
High School Diploma -
Forest Park High School