Summary
Overview
Work History
Skills
Timeline
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Janice Will Chavous

Tulsa,OK

Summary

Professional retail manager with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

20
20
years of professional experience

Work History

STORE MANAGER

Burlington
04.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.

STORE MANAGER, DISTRICT OPERATIONS, DISTRICT TRAINER

Bed, Bath & Beyond
08.2005 - 03.2023
  • Positive team builder.
  • Distributed training materials and programs to staff members. Lead training to completion.
  • Trained and promoted several candidates through levels of supervisor/management.
  • Evaluated customer feedback and complaints to locate weaknesses and improve service.
  • All aspects of retaining the team. Hiring, training/coaching, counseling, performance, termination.
  • Tracked store inventory and ordered new products to prevent shortages.
  • Solved problems and resolved conflicts for team members and customers.
  • Implemented loss prevention strategies, alleviating shrink.
  • Coordinated employee schedules according to availability and made staffing adjustments to needs of business.
  • Arranged store cleanings and renovations during periods of low customer traffic.
  • Oversaw day-to-day store operations to foster efficient and profitable operations.
  • Addressed employee issues, performed corrective actions and terminated employment when necessary.

Skills

  • Time Management
  • Team Leadership
  • Employee Motivation
  • Work Planning and Prioritization
  • Operational Standards
  • Leadership Development
  • Outstanding Communication Skills
  • Process Improvement
  • Multitasking and Organization
  • Manage Operations
  • Staff Training
  • Shrink Control
  • Staff Supervision
  • Talent Acquisition
  • Performance Review
  • Operations Oversight
  • Recruiting and Hiring
  • Verbal and Written Communication
  • Management Training
  • Leadership

Timeline

STORE MANAGER

Burlington
04.2023 - Current

STORE MANAGER, DISTRICT OPERATIONS, DISTRICT TRAINER

Bed, Bath & Beyond
08.2005 - 03.2023

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Janice Will Chavous