Janice Williams
Lexington,Kentucky
Summary
Qualifications Retail and Office Management-training. Supervising numerous employees in the field of customer service. Proficient in Microsoft Word and Excel. Ability to met and exceed goals and budget requirements labor, inventory, and cash control. Office Management skills range from processing loans, Data entry, collections and legal proceedings. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Qualified [Specialist] with [2] years in fast-paced customer service and call center environments. Personable and professional under pressure. Driven to exceed sales goals and build long term relationships with customers. Delivers positive experiences through high-quality customer care.
Overview
31
31
years of professional experience
Work History
Floating Assistant Manager
Goodwill Industries
Lexington, 40509, KY
02.2009 - Current
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Successfully acquired an average 90 ] new customers per month, generating a 80% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Executed in-season pricing strategies, including promotions and markdowns to reach financial targets of number.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Organized store merchandise racks by size, style and color to promote visually appealing environment.
- Routinely answered customer questions regarding merchandise and pricing.
- Replenished supplies, bags and other materials at each cash wrap.
Customer Service Representative
Tela-Vista
Danville, VA
03.2006 - 10.2008
- Answered an average of [150-300] calls per day by addressing customer inquiries, solving problems and providing new product information.
- Described product to customers and accurately explained details and care of merchandise.
- Politely assisted customers in person and via telephone.
- Implemented marketing strategies which resulted in [100]% growth of customer base.
- Successfully acquired an average of [50] new customers per month, generating a [100]% growth in revenue.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Worked as Special Team Operator {DSG,SOS}
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Directed calls to appropriate individuals and departments.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Routinely answered customer questions regarding merchandise and pricing.
- Dedicated to continuously improving sales abilities and product knowledge.
- Asked open-ended questions to assess customer needs.
- Learned, referenced and applied product knowledge information.
- Set up and explained new membership contracts.
- Recommended alternative items if product was out of stock.
Assistant Manager, Manager
Cash Advance , Cash Net
Danville, VA
01.2003 - 10.2006
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Politely assisted customers in person and via telephone.
- Successfully acquired an average of [500 ] new customers per month, generating a [100]% growth in revenue.
- Provided an elevated customer experience to generate a loyal clientèle.
- Implemented marketing strategies which resulted in [100]% growth of customer base.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- ACH (Automatic Account Drafts) and Legal Proceedings
- Restocked inventory ever month and reviewed cash operation data to verify proper replenishment.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Maintained cleanliness and presentation of stock room and production floor.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Helped drive sales goals and achieve monthly quotas.
- Created and maintained an organized database to develop promotional sales.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Set up and explained new membership contracts.
- Handle legal cases for collection , Made collection calls , use micro-soft for Data entry
Manager
Cash Net
Chatham, VA
04.1994 - 01.2000
- Replenished supplies, bags and other materials at each cash wrap.
- Communicated all store initiatives and promotions to customers to generate return business.
- Set up and explained new membership contracts.
- Assisted in creating pre-season marketing plans to support department and divisional strategies.
- Learned, referenced and applied product knowledge information.
- Designed displays to make the store experience interactive, engaging and reassuring.
- Achieved sales goals and service performance requirements of $amount through new customer sales.
- Created and maintained an organized database to develop promotional sales.
- Routinely answered customer questions regarding merchandise and pricing.
- Helped drive sales goals and achieve monthly quotas.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Processed [5] daily invoices and billed renewed invoices to clients.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
- Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Implemented marketing strategies which resulted in [80]% growth of customer base.
- Provided an elevated customer experience to generate a loyal clientèle.
- Successfully acquired an average of [100] new customers per month, generating a [10]% growth in revenue.
- Politely assisted customers in person and via telephone.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Answered an average of [15] calls per day by addressing customer inquiries, solving problems and providing new product information.
Education
High School Diploma - Business Management
George Washington High School
1989
Skills
- Trusted key holder
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Dependable
- Ability to Multi-task
- POS systems expert
- Quick learner
- Strong client relations
- Training development aptitude
- Proficient in cash management
- Local/state health laws knowledge
- Cash flow management
- Credit card processing
- Multi-line phone talent
Timeline
Floating Assistant Manager
Goodwill Industries
02.2009 - Current
Customer Service Representative
Tela-Vista
03.2006 - 10.2008
Assistant Manager, Manager
Cash Advance , Cash Net
01.2003 - 10.2006
Manager
Cash Net
04.1994 - 01.2000
High School Diploma - Business Management
George Washington High School
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