Summary
Work History
Education
Skills
Accomplishments
Timeline
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Janice Winnick

Ypsilanti,MI

Summary

Dynamic professional with a proven track record in custom order management and exceptional communication, demonstrated at NeuMoDx Molecular among other leading organizations. Excelled in roles requiring strong leadership and multitasking, significantly enhancing customer satisfaction and operational efficiency. Expert in documentation and reporting, with a knack for complaint handling and billing coordination.

Work History

Sr. Customer Care Specialist

NeuMoDx Molecular
  • Process customer sales orders, returns, and warranties.
  • Delivered order confirmation to customer, production, and service team.
  • Generated weekly reports to management team: open orders, shipments, and outstanding PO’s.
  • Proficient in MS Office, Excel, Outlook, Word, and Power Point. ERP systems; SAP and ABAS.
  • Coordinate with Account Receivable and Payable
  • Ensure a swift and prompt resolution to customer issues and complaints
  • Work closely with supply chain and warehouses to keep distribution process moving
  • Create work instructions and provide training sessions for SAP
  • Assisted in the development of SOP for customer Care for the Ann Arbor Site
  • Lead for Social Service Committee for the Ann Arbor Site
  • Responded proactively and positively to rapid change
  • Implemented and developed customer service training processes
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols
  • Navigated multiple computer systems and applications to find information.

Front Desk Receptionist

Frego & Associates, Bankruptcy Law
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Collection Point Person and averaged $5k in receivable collections.
  • Provided client assistance with Procedure of Bankruptcy from start to finish
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed all tasks in compliance with company policies and procedures.

Administrative Assistant

Medical Advantage Group
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Account receivable collection Averaging $200k.
  • Managed filing system, entered data and completed other clerical tasks.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Sr Research Administration Assistant

University of Michigan
  • Recorded expenses and maintained accounting records.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Education

Engadine Consolidated School
Engadine, MI

Associate of Applied Business - Business Administration And Management

Washtenaw Community College
Ann Arbor, MI

Business Management - Business Administration

Davenport College of Business
Grand Rapids, MI

Skills

  • Key performance indicators
  • Custom order management
  • Strong leadership
  • Billing coordination
  • Email correspondence
  • Task prioritization
  • Documentation and reporting
  • Multitasking and organization
  • Phone etiquette
  • Data entry
  • Exceptional communication
  • Complaint handling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved results by introducing SAP for Module and Reagent tracking.

Timeline

Sr. Customer Care Specialist

NeuMoDx Molecular

Front Desk Receptionist

Frego & Associates, Bankruptcy Law

Administrative Assistant

Medical Advantage Group

Sr Research Administration Assistant

University of Michigan

Engadine Consolidated School

Associate of Applied Business - Business Administration And Management

Washtenaw Community College

Business Management - Business Administration

Davenport College of Business

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Janice Winnick