Proven leader in operational excellence, I leveraged process improvement and staff training at Ace Hardware to enhance efficiency and customer engagement. Specializing in project management and employee supervision, I've driven teams towards surpassing service targets and achieving significant cost savings, showcasing a blend of strategic and interpersonal skills.
Hi, I’m
Janice Witt
Swartz Creek,MI
Summary
Overview
32
years of professional experience
1
Certification
Work History
Ace Hardware
Assistant Manager of Operations
08.2006 - 08.2010
Job overview
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Arrowhead Nursery
Assistant Manager
05.1992 - 08.2008
Job overview
- Mentored team members to enhance professional development and accountability in workplace.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Salays Flint Sausage
Production Line Team Leader
05.1978 - 08.1999
Job overview
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Monitored and verified quality in accordance with statistical process or other control procedures.
- Worked on complex problems requiring independent action and high degree of initiative to resolve issues.
- Prepared, calibrated, and monitored production levels to achieve targets.
- Checked machines using prescribed gauges, jigs and fixtures to measure close tolerances.
- Made recommendations for new or revised processes and supported implementation.
- Reduced setup times by Number% for production lines by developing Type advanced methods, which saved money annually.
- Performed root cause analysis to determine quality issues and develop long-term solutions.
- Supervised production staff of 6.
Education
Charles Stewart Mott Community CollegeFlint, MI
Associate Of Fine Arts from Commercial Arts
University Overview
Lakeville High SchoolOtisville, MI
Diploma from General
06.1974
University Overview
Skills
- Employee Supervision
- Cost analysis and savings
- Purchasing and planning
- Business Development
- Training and mentoring
- Plant care
- Landscape Design
- Project Management
- Performance Analysis
- Process Improvement
- Policy Enforcement
- Staff Training and Development
- Operational Efficiency
- Customer Engagement
- Operations Management
- Operational planning
Certification
Michigan Certified Nurseryman
Timeline
Assistant Manager of Operations
Ace Hardware
08.2006 - 08.2010
Assistant Manager
Arrowhead Nursery
05.1992 - 08.2008
Production Line Team Leader
Salays Flint Sausage
05.1978 - 08.1999
Charles Stewart Mott Community College
Associate Of Fine Arts from Commercial Arts
Lakeville High School
Diploma from General