Janice Wong
Rockville,MD
Summary
Develop and drive efficiency to maximize business growth and profitability. Client interaction and accounts management, accounting, software processes, and standard operating procedures (SOPs) to ensure business continuity, continuous improvement, and alignment across platforms. Operations budgeting, A/P, A/R, P&Ls, balance sheets, and year-end reconciliations. Experienced with overseeing complex operational functions and implementing process enhancements. Utilize leadership skills to drive team collaboration and meet organizational benchmarks. Knowledge of strategic planning and resource management for optimal operational performance. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Anne Decker Architects
03.2010 - Current
- Maximize operational effectiveness and administrative efficiency to drive bottom-line growth
- Provide IT support and streamline operations to increase productivity; create processes to reduce costs
- Manage company’s financial records, accounts payables and receivables, and payroll, including fiscal year-end reconciliations and reporting to tax accountant with attention to detail and accuracy
- Analyze P&L and balance sheets, contributing to year-over-year (YOY) net profits
- Contract with vendors, serving as primary liaison between clients and vendors for interior selections, specifications, and purchasing
- Project management with architects to consistently achieve project milestones and on-time delivery and within budget
- Human resources management: All aspects of staffing process including advertising for position openings, initial candidate screening, state regulations HR compliance, and onboarding
- Analyze trends in compensation and benefits to ensure company is competitive for top talents
- Maintain and enhance employee benefits, including compensation, health insurance, expenses, vacation, and other personnel packages
- Developed and wrote SOPs to increase operational productivity and corporate profitability; implemented personnel policies, resulting in greater control by management, and improved efficiency and consistency for employees
- Scaled and maintained custom accounting application in a standalone relational database (C language)
- Led company in revamping project timekeeping and accounting systems, ensuring a complete and smooth transition with no interruptions to daily operations
- Reduced annual operating costs 30% and followed up annually with continuous cost reduction analyses in all areas of company’s operations and processes
- Anticipated, and prepared company for, statewide pandemic response by February 2020 – planned and transitioned employees to full remote work, provided/coordinated setup and technical support for server accessibility and filesharing, videoconferencing, and other collaboration tools
- In FY2020, successfully helped the company to retain >80% of a regular year’s profitability
Student Learning Facilitator
GateWay Community College
03.2008 - 09.2009
- Taught and advised struggling students in Mathematics, English, Life Sciences, and Computer Science courses, helping students acquire lifelong academic skills for success
- Evaluate capabilities of each student and applied innovative approaches appropriate for each learner’s development
- Developed materials and strategies for teaching individual and group sessions
- Maintained regular, detailed, and accurate logs of students to follow students’ progress throughout semester and facilitated their academic success
- Advised students on next level of course to take to maximize success in completing course
- Utilized various instructional technologies to enhance delivery of content and facilitate meaningful learning experiences.
- Enhanced learner engagement by incorporating interactive activities and real-world examples into lesson plans.
Education
Master of Science (MS) - Biotechnology, Bioinformatics specialization
University of Maryland
Adelphi, Maryland12.2010
Bachelor of Arts (BA) - Political Science, Pre-Law minor
Indiana University of Pennsylvania
Indiana, PennsylvaniaCertificates - Tableau
Montgomery College
Rockville, MDCertificate - User Experience (UX) Design
Vertical Institute
01.2023
Certificate - Python
Montgomery College
Rockville, MDSkills
- Microsoft Office (including Access and Project)
- QuickBooks
- Tableau
- SQL
- Minitab; SPSS; SAS (Base)
- Python; Java; C
- Perl; MATLAB
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Client Relationships
- Process Improvements
- Purchasing and procurement
Certification
- Python, Montgomery College, Gaithersburg, Maryland
- Tableau, Montgomery College, Gaithersburg, Maryland
- User Experience (UX) Design Bootcamp, Vertical Institute, Singapore
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Professional Working
Timeline
Operations Manager
Anne Decker Architects
03.2010 - Current
Student Learning Facilitator
GateWay Community College
03.2008 - 09.2009
Master of Science (MS) - Biotechnology, Bioinformatics specialization
University of Maryland
Bachelor of Arts (BA) - Political Science, Pre-Law minor
Indiana University of Pennsylvania
Certificate - User Experience (UX) Design
Vertical Institute
Certificate - Python
Montgomery College
Certificates - Tableau
Montgomery College