BANKING OFFICE/ TELLER
Prosperity Bank
Bryan, TEXAS
08.2005 - PRESENT
- Collaborated with other departments in order to resolve customer disputes.
- Assisted customers with online banking setup and troubleshooting issues.
- Ensured accurate data entry into the banks' computer system.
- Responded to customer inquiries and resolved account issues.
- Researched banking regulations to ensure adherence to laws.
- Provided advice on budgeting techniques to help customers save money.
- Processed deposits, withdrawals, transfers, payments, checks.
- Assisted customers with opening new bank accounts.
- Identified opportunities to improve customer service quality.
- Prepared documents for regulatory compliance audits.
- Maintained records of customer transactions.
- Assessed customers' financial needs and recommended appropriate solutions.
- Organized staff schedules to ensure adequate coverage during peak hours, optimizing customer service.
- Opened new checking, and savings.
- Addressed and resolved customer complaints, leading to a marked improvement in customer satisfaction scores.
- Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads
- Conducted internal audits to ensure adherence to internal controls and external regulatory requirements.
- Led a team of bank staff, providing training and performance evaluations to enhance service quality.
- Conducted audits relating to and functions.
- Created and updated financial reports on frequent basis to present information to leadership teams.