Janice Woodcock
TLRMC
Leitchfield,KY
1
Language
1
Certification
26
years of professional experience
My name is Susie, I am an experienced healthcare professional prepared to contribute to patient care and support. Adept at maintaining high standards, ensuring patient comfort, and executing tasks efficiently. Strong focus on teamwork, adaptability, and achieving outcomes. Skilled in patient communication, basic medical procedures, and maintaining clean, safe environment. Reliable, flexible, and ready to meet changing needs.
Work History
CNA
26 Years 2 Months- I am CNA and secretary. Worked as GM for Papa John's 3 years.
- Provided compassionate patient care, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with vital sign monitoring and documentation for improved patient outcomes.
- Mentored new CNAs, enhancing team performance through training and support initiatives.
- Streamlined patient intake processes, reducing wait times and improving overall operational efficiency.
- Implemented best practices for infection control, contributing to a safer healthcare environment.
- Advocated for patient needs within care teams, promoting effective communication and collaboration among staff members.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Managed patient records and ensured accurate data entry in electronic health systems.
- Coordinated communication between medical staff, patients, and families to enhance service delivery.
- Processed admissions and discharges efficiently to maintain workflow continuity across departments.
- Scheduled appointments and managed calendars for healthcare providers to optimize patient flow.
- Trained new clerical staff on operational procedures and software systems for improved performance.
- Oversaw inventory management of office supplies, ensuring timely replenishment to support daily operations.
- Collaborated with multidisciplinary teams to streamline processes and improve overall departmental efficiency.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Handled incoming calls professionally, providing relevant information or transferring inquiries as needed to maintain efficient communication channels within the unit.
- Answered multi-line telephone system, provided information, and directed calls.
- Prepared admissions charts and scanned records.
- Provided excellent customer service while responsibly managing sensitive patient data in accordance with HIPAA guidelines.
- Maintained a clean and organized work environment, supporting infection control measures within the healthcare facility.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Arranged discharges and patient transportations.
- Assisted nurses and physicians with patient care, improving overall quality of service provided to patients.
- Consistently met deadlines when completing tasks such as filing documents or inputting data into the hospital''s system.
- Obtained and organized medical records for office visits and scheduled labs.
- Expedited communication between healthcare professionals, resulting in better coordination of care for patients.
- Facilitated timely transfer of patients within the facility by coordinating bed assignments and communicating with appropriate departments.
- Improved patient experience by promptly addressing any concerns or questions related to their stay at the facility.
- Reduced errors in data entry by implementing a thorough double-check system for all crucial information.
- Contributed to successful audits through meticulous record-keeping and adherence to regulatory requirements.
- Participated in departmental meetings and contributed valuable input, helping to shape improved policies and procedures within the unit.
- Collected accurate insurance and billing information from patients, maximizing reimbursement rates for the hospital.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Processed medical insurance claims and payments.
- Assisted with medical coding and billing tasks.
- Obtained payments from patients and scanned identification and insurance cards.
Education
High school diploma
CNA
Skills
ICU Experience
Customer communication
Time management
Operating systems
Senior care
Patient interaction
Medical terminology
Experience with children
Safe patient lifting practices
Team management
Front desk
Microsoft Office
Nail care
Vital signs
Phone communication
Urgent care center experience
Skincare
Food service
Patient personal care assistance
Skilled nursing facility
CPR
Cash handling
Interviewing
Computer skills
Hospitality
Long term care experience
Phone call management
Oral hygiene
Individual consumer customer service
Bedpan use
Quick service & fast food restaurant
CNA patient management - CNA patient management (6-10 patients)
Healthcare privacy protection
Safe environment creation
Urgent care
Health promotion (health monitoring and safety measures)
Assistant manager experience
Financial management
Isolation techniques (health monitoring and safety measures)
Bed linen changing
Inventory management
Management
Employment & labor law
Dietary department experience
Typing
Patient monitoring
Laundry
I have been a CNA 23 years
Attention to detail
Restaurant management
Organizational skills
Hospital experience
Hair care
Surveillance
Working with people with autism
Inpatient
Critical care experience
Behavioral health
Working with individuals with mental health conditions
Experience with individuals with cognitive disabilities
Customer inquiry handling
Manual handling
Denture care
Patient care
Sales presentations
Supervising experience
Geriatrics
Basic math
Working with geriatric patients
Shaving (patient care)
Urinal use
Customer service
Communication skills
Medical office experience
Recruiting
Leadership
Certification
- Driver's License
- CPR Certification
- CNA
- State Tested Nursing Assistant
- BLS Certification
- First Aid Certification
- CNA 1998 to 2026
Languages
English
Additional Information
- Authorized to work in the US for any employer
- I live in Leitchfield
Timeline
CNA
TLRMC
06.2000 - CurrentRead More
ECC
CNA
Read More
GCHS
High school diploma
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