Janice Y. Dormer
Olive Branch,MS
Summary
Strategic HR and Training Professional with 8+ years of cross-sector experience spanning K–12 education, healthcare, and business operations. Proven expertise in employment law compliance, employee relations, workforce planning, and training program design, with a strong record of leading cross-functional teams, streamlining processes, and implementing data-driven workforce solutions that drive organizational performance. Highly skilled in HRIS and LMS platforms, curriculum development, and continuous improvement, I design and deliver technology-integrated learning programs with measurable outcomes that enhance both operational efficiency and employee/learner success. Known for adaptability, strategic thinking, and collaborative leadership, I bring the capability to deliver immediate impact while supporting sustainable, long-term organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Founder
DormerBizz
Olive Branch, MS
09.2025 - Current
- Built a digital marketplace with HR Learning & Compliance Center to support small businesses.
- Developed onboarding and compliance-ready resources for entrepreneurs and workforce users.
- Oversaw platform operations, including analytics, user experience, and audit systems.
- Applied analytics tools (Azure Databricks, Power BI, SQL, and Python) to design automated dashboards, ETL pipelines, and pricing models for business process improvement and workforce insights.
- Led full-cycle B2B product and program launches from ideation and strategy through design, implementation, and go-to-market execution.
- Managed vendor relationships, affiliate partnerships, and multi-party collaborations to strengthen platform adoption and retention.
- Drove growth and engagement using integrated marketing, automation, and analytics strategies across multi-channel digital environments.
- Improved employee retention by 30% over 12 months by designing targeted professional development and recognition programs.
- Increasingly boost operational efficiency by 25% through the development and implementation of streamlined workflow processes that reduced project turnaround time based on set schedule.
- Built a digital marketplace with HR Learning & Compliance Center to support small businesses. Website: www.dormerbizz.com
Educator & Team Lead
Shelby County Schools
Memphis, TN
08.2025 - 08.2026
- Designed and delivered standards-aligned instruction with measurable student achievement.
- Built and monitored IEP/504/RTI plans; supported inclusion and differentiated learning.
- Created training resources for staff collaboration and led grade-level teams.
- Leveraged ed-tech and data analysis tools to improve learning outcomes and communication.
- Implemented a data-driven reporting system that cut decision-making time by 40%.
- Designed a learning program adopted by 75+ members, improving retention and accuracy by 18%.
- Increased online engagement by 100% through targeted content strategy and SEO optimization during Corvid.
Sales and Benefits Associated (Training)
Global Life
Memphis TN
01.2026 - 01.2026
- Trained in worksite advantage programs supporting employer and employee financial protection, with experience in ethical, multi-perspective benefits sales and accurate financial calculations.
- Delivered strong customer service through field outreach and retail operations, utilizing GIS leads and technology tools while supporting sales goals, organization, and long-term professional growth.
HR Manager (Seasonal)
Genesis 3D Studio Architecture
Jamaica, NY
06.2025 - 07.2025
- Administered HR operations including contracts, employee records, promotions, and discipline.
- Led recruitment lifecycle: job postings, screening, interviews, onboarding, and offer management.
- Delivered new hire orientations, training schedules, and employee integration programs.
- Documented learning progress via iDEV and iLearn systems.
- Reduced company expenses by 5% annually through vendor negotiation, budget forecasting, and process automation.
Customs Trade Coordinator
FedEx Express
Memphis TN
01.2025 - 03.2025
- Ensured U.S. Customs compliance by managing import/export documentation and coordinating with brokers, teams, and clients to resolve trade issues, streamline workflows, and keep secure, on-time global deliveries.
Psychiatrist Assistant
Perimeter Behavioral Hospital of West Memphis
West Memphis, AR
04.2021 - 08.2023
- Coordinated patient evaluations, referrals, and follow-ups while ensuring HIPAA compliance.
- Maintained accurate medical records and improved patient-provider-family communication.
- Supported scheduling and billing workflows, reducing cycle time and administrative errors.
- Boosted patients’ satisfaction and outcome ratings from 82% to 95% by introducing patient feedback loop and proactive issue-resolution strategy.
Team Lead and in absence Supervisor
Walgreens
Memphis TN
01.2019 - 01.2020
- Supervised daily store operations and delegated tasks to team members to maintain workflow efficiency and compliance with company standards.
- Trained and coached new employees on customer service, POS systems, inventory, and safety procedures to ensure consistent performance.
- Oversaw cash handling, deposits, and register accuracy while resolving customer concerns promptly and professionally.
- Supported the store manager by preparing shift reports, monitoring merchandising displays, and maintaining store readiness during high-volume periods.
- Boosted client satisfaction ratings from about 82% to 95% by introducing a customer feedback loop and proactive issue-resolution strategy.
Operations & Contracts Roles
Randstad
Memphis TN
01.2018 - 12.2018
- Coordinated client scheduling, contracts, and procurement of building materials.
- Supported sales team in presenting services and closing deals.
- Operated and maintained Olympus surgical equipment with compliance to OR standards.
Package Handler
FedEx Express
Memphis TN
10.2017 - 01.2018
- Sorted, scanned, and loaded packages, ensuring quality and timely dispatch.
- Operated forklifts, tugs, and pallet jacks safely and efficiently.
Education
M.B.M. - Strategic Human Resource Management
Grand Canyon University
08.2023
M.S. - Leadership & Policy Studies
Univ. of Memphis
01.2023
B.S.Ed. - undefined
Bethlehem Moravian College
Jamaica01.2016
Skills
- Employment Law (FMLA, ADA, Title VII, FLSA, EEOC)
- HR Policies & Compliance
- Employee Relations
- Training & Curriculum Design
- Workforce Development
- Talent Acquisition & DEI
- Performance Management (SMART, 360, BSC)
- HRIS & LMS Administration
- Onboarding & Orientation
- Program Evaluation
- Process Improvement
- Project & Change Management
- Data & Financial Analysis
- Stakeholder Engagement
- Learning Management Systems (LMS)
- Instructional Technology
- Learners Assessment & Intervention
- Education Program Manager (Nonprofit / Corporate)
- Business Operations Analyst
- Vendor & Contracts Manager
- Healthcare Training Manager
- Public Sector Operations Manager
- HR Analytics / HRIS Analyst
- Policy & Workforce Analyst
Certification
- Tennessee Educator License
- Pursuing: SHRM-CP, SHRM-SCP, PHR, SPHR, CAPM, PMP
- Real Estate Agent
- Property, Casual and Adjusters Insurance
Timeline
Sales and Benefits Associated (Training)
Global Life
01.2026 - 01.2026
Founder
DormerBizz
09.2025 - Current
Educator & Team Lead
Shelby County Schools
08.2025 - 08.2026
HR Manager (Seasonal)
Genesis 3D Studio Architecture
06.2025 - 07.2025
Customs Trade Coordinator
FedEx Express
01.2025 - 03.2025
Psychiatrist Assistant
Perimeter Behavioral Hospital of West Memphis
04.2021 - 08.2023
Team Lead and in absence Supervisor
Walgreens
01.2019 - 01.2020
Operations & Contracts Roles
Randstad
01.2018 - 12.2018
Package Handler
FedEx Express
10.2017 - 01.2018
M.S. - Leadership & Policy Studies
Univ. of Memphis
B.S.Ed. - undefined
Bethlehem Moravian College
M.B.M. - Strategic Human Resource Management
Grand Canyon University