JANICE YEARGIN
Lancaster,SC
Summary
Dynamic professional with a proven track record at PNC Bank in service excellence and timely issue resolution. Highly skilled in efficient data entry and organization, enhancing customer experiences while effectively managing inquiries and referrals. A detail-oriented approach guarantees high-quality support and satisfaction in every interaction.
Overview
8
8
years of professional experience
Work History
Claims
NTI/Gerber Insurance
Lancaster, SC
06.2021 - Current
- Input Notification of Death report
- Give status and payment of Death claims
- Generate internal requests to assist customers
- Input premium payments and updates
- Input Cancellation of policies
Sales Associate
Badcock Furniture
Lancaster, SC
04.2019 - 09.2019
- Assisted customers with questions and décor suggestions
- Input purchases, delivery, and pickup
- Maintained calls regarding account inquiries and payments
Cashier
Lowe’s
Indian Land, SC
03.2019 - 04.2019
- Input Point-of-Sale purchases
- Explained inquiries of products
Teller
PNC Bank
Delaware, OH
11.2016 - 09.2018
- Input deposits, withdrawals, balances, explained inquiries
- Identified customer opportunities to make referrals to branch staff
- Performed lobby engagement to greet customers to make them feel special
- Applied product and procedural knowledge to solve customer’s problems
- Managed inbound calls averaging 10 – 15 per day
Education
BS - Psychology: Life Coaching
Liberty University
Lynchburg, VASkills
- Service Excellence
- Empathy
- Timely Issue Resolution
- Experienced with MS Word
- Email Management
- Microsoft Teams
- Efficient Data Entry Speed
- Effective Time Management
- Effective Organization
- Effective Multitasking
- Detail-Oriented Approach
- Customer Sales Support
References
References available upon request.
Timeline
Claims
NTI/Gerber Insurance
06.2021 - Current
Sales Associate
Badcock Furniture
04.2019 - 09.2019
Cashier
Lowe’s
03.2019 - 04.2019
Teller
PNC Bank
11.2016 - 09.2018
BS - Psychology: Life Coaching
Liberty University
Similar Profiles
Angel BelladonnaAngel Belladonna
Business Systems Consultant at Gerber Life Insurance CompanyBusiness Systems Consultant at Gerber Life Insurance Company
Rebecca JorgensenRebecca Jorgensen
Supervisor, Agency Support Team at Gerber Life InsuranceSupervisor, Agency Support Team at Gerber Life Insurance
WYNDELL JEFFREY SMITHWYNDELL JEFFREY SMITH
Customer Service Advocate at GERBER LIFE INSURANCECustomer Service Advocate at GERBER LIFE INSURANCE