Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Janice Young

Fresno,CA

Summary

Dynamic and dedicated professional with extensive experience at Rite-Aid Pharmacy, excelling in customer service and cash handling. Proven ability to enhance team efficiency and boost customer satisfaction through effective communication and conflict resolution. Recognized for maintaining high standards of cleanliness and safety while optimizing food presentation and service quality.

Overview

22
22
years of professional experience

Work History

Cashier

Rite-Aid Pharmacy
08.2009 - Current
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Enhanced team efficiency with streamlined food preparation processes.
  • Improved team morale by organizing regular staff meetings and feedback sessions.
  • Ensured compliance with health and safety regulations by conducting regular kitchen inspections.
  • Improved dining experience by maintaining clean and organized eating area.
  • Streamlined checkout process, reducing wait times for customers.
  • Increased repeat business with high standards of food quality and service.
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Optimized food presentation to enhance customer dining experience.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Adjusted food preparation methods in accordance with customer requests.

Food Service Worker

TCBY Frozen Yogurt
06.2003 - 07.2009
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Developed and maintained positive relationships with customers to enhance service.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Participated in regular trainings to stay current on industry best practices and trends.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Optimized food presentation to enhance customer dining experience.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Maintained accurate records of food temperatures to ensure safety standards were met.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Cleaned and organized kitchen, dining and service areas.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Monitored food quality and freshness throughout day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Processed customer payments and balanced cash drawers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Adjusted food preparation methods in accordance with customer requests.

Education

Fresno City College
Fresno, CA
2006

Fresno City College
Fresno, CA
2004

High School Diploma -

Hoover High School
Fresno, CA
05.2003

Fresno City College
Fresno, CA
2003

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Decision making aptitude
  • Sales expertise
  • Returns processing
  • Point of sale operation

Timeline

Cashier

Rite-Aid Pharmacy
08.2009 - Current

Food Service Worker

TCBY Frozen Yogurt
06.2003 - 07.2009

Fresno City College

Fresno City College

High School Diploma -

Hoover High School

Fresno City College

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Janice Young