Janice Henao
Administration & Payroll/Accounting
Lawrenceville,GA
Summary
Organized and efficient office admin for corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. A polished and engaging communicator who builds and retains internal and external
stakeholder relations, promotes organizational visions, and upholds operational standards. Takes
ownership of office administration, board level reports, minutes, and management , procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation that increases productivity reduces labor and maintains business integrity and quality of service.
Overview
2
2
Languages
1
1
Certification
6
6
years of post-secondary education
3
3
years of professional experience
Work History
Office Manager / EA
Palace Roofing restoration & Gutters
Tucker, GA
03.2021 - 10.2021
- Provided administrative support to the Project Manager and CEO, implemented new software’s, liaised with suppliers, and assisted with the accounts department.
- Effectively dealt with telephone and email enquiries and booked travel / accommodation for the CEO.
- Improving filing systems, Calendar, inbox & project management, event coordination.
- instrumental managing, planning and executing tasks and
projects - Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Took notes and dictation at meetings.
- Created and managed office systems to efficiently deal with documentation.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Managed and reviewed filing and office systems.
- Implemented Payroll and a software ( Acculynx) a cloud-based CRM and business management application
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Sourced vendors for special project needs and negotiated contracts.
- Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.
Payroll specialist
ESG Accounting
Tyrone, GA
10.2020 - 02.2021
- Data entry in EASYACCT & EFTPS.
- Creating client letters for SUTA/FUTA.
- State withholding tax payments via IRS state websites.
- Creating, verifying, filing/mailing checks.
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
- Calculated payroll deductions by accurately using AccountingCS and processed payroll to meet preset requirements.
Sales expert
Mattress Firm
Howard Beach, NY
06.2019 - 08.2020
- Responsible for setting and managing quotas.
- Bill payments, Warranty/Exchanges, POS system handling.
- General customer service via phone & in store location.
- Assisted customers by informing them of the benefits of having a good sleep system to ensure a great night sleep.
- Created and implemented sales strategies to successfully meet company targets.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Utilized Applied Predictive Technologies (APT) for maximizing our ROI
Dispatcher / Order Management Specialist
CALLAHEAD CORP
Crossbay, NY
09.2018 - 02.2019
- Creating routes for drivers / plumbers.
- Creating work orders for any new/ missed services.
- Writing up employees who don’t perform their job correctly.
- Validated and processed routine product services submitted by regional customers.
- Expedited, order tracked and Ad-hoc reported.
- Coordinated special requests and gain approvals.
- Complied with customer contract requirements in the order management process.
- Directed investigations to verify and resolve customer or employee complaints.
- Evaluated and adjusted over 15 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Utilized Street Eagle for the micromanaging of drivers
- Received new orders, prepared documentation and assigned personnel.
Accounting Clerk
Always Forwarding
Springfield, NY
07.2018 - 02.2019
- Organize files in numeric to alphabetical order then filing them away.
- Scanning, faxing, picking up phone calls and transferring them to the requested extension
- Making sure duty got paid; Verifying checks
- Putting accounts on hold / releasing accounts off hold
- Sending statements to customers
- Standard operating procedure old/ new sending excel statements
- Reporting back to supervisor for reports (ex : 401)
- Making guest sign in/out of the office
- Logging in shipment of packages in / out
- Ensuring meetings for supervisors are logged and ready to execute.
- Input high volume of monthly invoices with consistent accuracy.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Investigated and resolved internal accounting variances to keep records current.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
High School Diploma -
Forest Hills Highschool
Queens , NY 09.2014 - 06.2017
No Degree - Business
SUNY DELHI
DELHI NY 04.2018 - Current
Skills
Documentation and control
Office administration
Sorting and labeling
AR/AP
Staff Management
Conference planning
Schedule & calendar planning
Travel coordination
Project Management
Office management
Business administration
Bookkeeping
✓ Travel Logistics (domestic/international) ✓ Compliance documentation ✓ Expense reports ✓ Written & verbal communications ✓ Remote ✓ Investor relations ✓ Board Meeting Prep ✓ Program admin ✓ Internet research ✓ Process/systems development & Improvement✓ Customer support ✓ Organizational excellence ✓ Start ups ✓ Microsoft office: word, excel, PowerPoint, outlook ✓ Google: Gmail, calendars, docs, sheets ✓ Drop box ✓ Anydo
Websites
Certification
IAAP Certified
Timeline
Office Manager / EA
Palace Roofing restoration & Gutters
03.2021 - 10.2021
Payroll specialist
ESG Accounting
10.2020 - 02.2021
IAAP Certified
03-2020
Sales expert
Mattress Firm
06.2019 - 08.2020
Dispatcher / Order Management Specialist
CALLAHEAD CORP
09.2018 - 02.2019
Accounting Clerk
Always Forwarding
07.2018 - 02.2019
No Degree - Business
SUNY DELHI
04.2018 - Current
High School Diploma -
Forest Hills Highschool
09.2014 - 06.2017