Janice A Vela
Chicago,IL
Summary
Compliance-focused professional experienced in legal and financial crime compliance, risk management, and operational efficiency. Proven track record in regulatory adherence, driving best practices, and effective team management. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Legal Compliance Associate
ZG Subpoena Solutions
12.2022 - 04.2023
- - Conducted comprehensive legal solutions for criminal and civil requests, ensuring regulatory adherence and maintaining a 100% compliance rate.
- - Drafted and maintained workflow and operational policies, promoting compliance with legal and industry standards.
- - Managed a team of nine associates, fostering collaboration and efficiency in legal operations.
- - Acted as the escalation point for urgent legal inquiries, ensuring timely and accurate responses.
- - Streamlined risk and operational processes to optimize efficiency and maintain regulatory standards.
Senior Financial Crime and Compliance Associate/Project Manager
Chime
11.2021 - 11.2022
- Implemented protocols for Risk, Trust & Safety, and Legal departments, ensuring regulatory compliance across multiple teams.
- Managed and trained the Business Process Outsourcing (BPO) team, emphasizing compliance and risk mitigation, resulting in a 20% improvement in process efficiency.
- Achieved exceptional quality assurance (QA) scores through high-quality process monitoring, maintaining a 98% accuracy rate.
- Provided subject matter expertise for production processes, optimizing efficiency and reducing response time by 15%.
- Conducted confidential investigations and prepared comprehensive responses to data requests, contributing to the successful resolution of legal matters.
- Performed thorough risk assessments and implemented effective fraud prevention measures, reducing financial losses by 25%.
- Developed and initiated projects, managed costs, and monitored performance
Financial Crime and Compliance Associate
Chime
10.2020 - 11.2021
- Implemented compliance processes, documented procedures, and customized training materials, resulting in a 15% increase in regulatory adherence.
- Managed a caseload of 200+ cases, ensuring accuracy and efficiency in handling regulatory requirements.
- Collaborated cross-functionally with 10+ teams to identify and mitigate risks, implementing effective controls.
- Conducted comprehensive investigations into 50+ suspicious activities and potential financial crimes.
- Assisted in enhancing compliance monitoring programs, resulting in a 20% improvement in risk mitigation.
Legal Compliance Analyst
FACEBOOK (through Accenture)
01.2017 - 10.2020
- Provided timely responses to 500+ legal inquiries, including criminal court orders, with a 98% compliance rate.
- Evaluated and escalated 50+ emergency requests to ensure compliance and timely resolution.
- Communicated feedback to enhance process efficiency, resulting in a 15% reduction in response time.
- Addressed workflow inefficiencies and implemented solutions, resulting in a 20% increase in operational efficiency.
- Generated comprehensive reports, enabling data-driven decision-making and process optimization.
Education
Master of Science (M.S - Industrial Organizational Psychology
Grand Canyon University
2018
Bachelor of Arts (B.A - Psychology, History
The University of Texas, Grande Valley
12.2015
Skills
- Technical Proficiencies: Mac OS, Microsoft Office, Google Suite, Zendesk, SQL, Asana, JIRA, Confluence
- JIRA, Confluence
- JIRA, Confluence
- JIRA, Confluence
- JIRA, Confluence
- JIRA, Confluence
Career Highlight
- Developed and streamlined response process for sensitive government-related communications, such as subpoenas, search warrants, and emergency requests, resulting in a 66% reduction in response time from 15 to 5 business days.
- Leveraged off-shore third-party support to optimize legal response processes, reducing annual expenses by approximately $150,000.
- Worked closely with federal agents from the FBI, CIA, USSS, and various criminal task forces on active and sensitive investigations, contributing to successful case resolutions.
- Co-led Chimigos, a Hispanic/Latino employee resource group at Chime, promoting diversity and inclusion among Latino and Hispanic employees.
- Won the 2021 Company Values Award at Chime for exemplifying values and making a positive impact.
Accomplishments
- Chime Values Award Winner: "MAKE IT HAPPEN" July 2021
Affiliations
- Co-Lead Chime Resource Group, Chimigos
- Co-Ed Youth Soccer Coach – Harvest Soccer League of the Rio Grande Valley
- Owner/President – Junior Academic Venture Sports Program
Timeline
Legal Compliance Associate
ZG Subpoena Solutions
12.2022 - 04.2023
Senior Financial Crime and Compliance Associate/Project Manager
Chime
11.2021 - 11.2022
Financial Crime and Compliance Associate
Chime
10.2020 - 11.2021
Legal Compliance Analyst
FACEBOOK (through Accenture)
01.2017 - 10.2020
Master of Science (M.S - Industrial Organizational Psychology
Grand Canyon University
Bachelor of Arts (B.A - Psychology, History
The University of Texas, Grande Valley
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