Janice F. Williams

Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, and reference works.

• Conduct needs assessments and performance consulting.
• Partner with business units to customize and deliver program content and systems based on needs assessments.
• Facilitate (deliver) classroom and virtual training.
• Develop and execute comprehensive project plans.
• Develop, implement, and maintain training tools and materials.

Trained business managers, subject matter experts, and end users on how to navigate and operate nCino (Sales Force) system for loan processing

• Consulted extensively with cross-functional stakeholders to pinpoint capability gaps and design customized training interventions with tightly aligned learning objectives, content, and assessments meeting key business requirements.
• Provided exceptional technical support addressing inquiries with prompt, accurate troubleshooting empowering timely training program access and completion.
• Delivered live virtual tech assistance to issue resolution through diagnostic and tailored, step-by-step corrective instructions.

Provided coaching and assessments to individuals and organizations, tailoring interventions to meet

specific needs.

• Designed and executed impactful training programs focused on leadership development.
• Engaged clients in collaborative discussions to identify their unique needs and goals.

Designed, developed and delivered scalable learning, leadership, and career development programs for both face to face and virtual consumption

• Proactively resolved project, design or resource issues. Fostered an environment of social and blended learning using LMS.
• Generated actionable training analytics highlighting performance gaps and opportunities while informing systematic program enhancements.
• Directed and supervised external vendor relationships. Conducted and facilitated instructor-led, face-to-face, and virtual soft skills training sessions.

Developed, maintained, and delivered training via classroom, web-based, tutorials, and blended e-learning

• Utilized advanced adult learning methodologies to analyze intricate financial concepts and construct tailored eLearning experiences, boosting knowledge retention
• Engineered comprehensive training solutions for diverse banking audiences, orchestrating strategy, developing interactive courses, crafting essential tools/job aids, and formulating customized assessments for multiple institutions.
• Develop custom training packages for specific financial institution audiences , including training setup guide, instructor/student manuals, exercises, and assessments.
• Delivered over 500 hours of customized in-person and virtual training sessions for new client banks, achieving 4.8 average satisfaction rating.
• Partnered closely with subject matter experts and design specialists to build dynamic curriculum blending multimedia formats for maximum engagement and comprehension.
• Researched evolving regulatory guidance and new financial products to rapidly embed into training materials, maintaining industry-leading accuracy standards.
• Created micro learning and support tools that improved ancillary product adoption through simplified, focused capability building.
• Initiated and led an innovation team dedicated to assessing organizational culture and change dynamics

Facilitated both in person and virtual training to multiple lines of business

• Collaborated with stakeholders and Subject Matter Experts (SMEs) to initiate course design, applying industry-standard learning principles such as ADDIE, Gagné’s Nine Events of Instruction, Rapid ID, etc.
• Engaged directly with company leadership and SMEs to design and develop compliance and system-specific training materials.
• Evaluated pre/post-training behaviors, metrics, and skills to generate ROI reports for various projects
• Conducted technical writing for all supporting course documents, including video scripts, facilitator guides, participant guides, quick reference guides, job aids, and internal communications.
• Recorded and edited virtual training classes to enhance the overall learning experience.

Delivered/facilitated solo as well as team training at U.S Branch locations for a complete IT conversion of the client's software system

• Spearheaded training initiatives as the lead trainer at conversion locations.
• Produced and recorded instructional videos using Camtasia for pre-conversion viewing.
• Drove the transition of field technicians from paper-based methods to iPhone technology - enhancing mobility.
• Conducted follow-ups with internal customers to assess training effectiveness, identify needs and gather feedback.
• Leverage operational knowledge, experience and application expertise to provide structured training to staff at national field locations during “Go Live” Implementation Phase.
• Proactively addressed identified system issues, conducting unit testing and ensuring resolution.

• Trainer - Ready Talent Leader
• Coach - Broker Relationship
• Mortgage Loan Officer
• Community Reinvestment Act (CRA) Sales Assistant