Janice M. Rosa Dieppa
Lakeland,FL
Summary
Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable Associated focused on going above and beyond to support team and serve customers.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager of School Cafeteria
Idea Public Schools
07.2021 - Current
- Collaborated with school administrators to understand specific needs and align cafeteria services accordingly.
- Managed budgetary constraints effectively, keeping expenses within allocated funds while maintaining high-quality offerings.
- Trained cafeteria staff in proper food handling techniques, ensuring compliance with health regulations.
- Reduced food waste by implementing inventory management practices and adjusting portion sizes.
- Increased student participation in meal programs through creative marketing initiatives aimed at showcasing tasty yet nutritious options available in the cafeteria.
Store Manager
The Ups Store
07.2018 - 07.2021
- Scheduled employees and delegated assignments to meet coverage needs and maintain store standards
- Set clear performance expectations for employees and implemented improvement plans to help each reach targets
- Encouraged team-oriented culture with common sales, service, and productivity goals
- Held team accountable to policies and procedures with regular monitoring and worked diligently to bring lagging employees up to standards
- Defined clear vision for store to guide operations and continuously develop business with higher profits, more satisfied customers, and greater market share
- Drove single-year sales growth of [50]%, setting new record company-wide
- Monitored team safety and protected employees from harm with strict requirements over equipment use, chemicals handling, and other areas of concern
Department Manager
Walmart
03.2001 - 10.2018
- Coordinated smooth department receiving, inventory storage, and product management
- Trained employees in department policies and procedures, as well as sales techniques and customer service strategies
- Checked cleanliness and sanitation regularly and implemented corrective actions to meet standards
- Stocked, rotated, and marked product to maintain displays and promote sales
- Implemented and improved merchandising strategies to achieve department sales goals
- Inspected department daily to verify team conformance with policies and expectations
- Engaged customers in friendly conversation and effectively implemented suggestive selling techniques
- Performed facility checks to verify cleanliness and client safety
- Created menus, ordered groceries, and performed light housekeeping duties
- Played central role in household administration, including management, administration, and bookkeeping responsibilities
- Supervised hourly and temporary personnel, providing work direction and reviewing work processes
- Reported losses, employee behavioral issues, customer complaints, and other significant issues to upper-level management
- Analyzed productivity reports to manage overall performance
- Interviewed, hired, and trained all employees and scheduled work hours
Education
High School Diploma - 12 Grade
Escuela Jose Campeche
San Lorenzo, PR07.2021
Skills
- Culture development
- Performance optimization
- Budgeting and cost control
- Inventory control
- Customer service
- Staff supervision and assistance
- Employee training
- Staff hiring
- Strategic planning
- Data management
- Scheduling staff
- Sanitation standards
- Problem-solving abilities
- Collaboration and teamwork
- Customer satisfaction
- Excellent communication
Certification
- Learn to serve food protection Manger Certification, - Exp 7/1/2027
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Manager of School Cafeteria
Idea Public Schools
07.2021 - Current
Store Manager
The Ups Store
07.2018 - 07.2021
Department Manager
Walmart
03.2001 - 10.2018
High School Diploma - 12 Grade
Escuela Jose Campeche
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