Janicia Thedmada
Human Resources
Stockton,CA
Summary
Dedicated aspiring professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
Work History
Cashier/Service Crew Member
Spread Deli
10.2019 - 03.2020
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Welcomed customers and helped determine their needs, managed 50 customer calls per day.
- Worked closely with shift manager to solve problems and handle customer concerns.
Business Development Intern
Nox Cookie Bar
10.2018 - 11.2019
- Met existing customers to review current services and expand sales opportunities.
- Improved communication with local organizations to build networks and develop leads twice a week.
- Trained new employees on customer service, money handling, and organizing strategies.
- Presented professional image consistent with company's brand values.
- Reviewed client concerns and recommended appropriate changes to supervisors
Cashier Team Lead
Nox Cookie Bar
09.2018 - 11.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Maintained stock to meet expected customer demand.
- Alleviated customer service needs with policy-appropriate solutions.
- Quickly and accurately counted drawers at start and end of each shift.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
Student Assistant
University Housing And Residence Life
04.2018 - 05.2019
- Supported classroom maintenance and upkeep, organizing books and materials.
- Created and formatted documents to keep projects professional and well-presented to communicate intended message clearly.
- Assisted with event planning and coordination to keep events successful and provide positive experiences for attendees.
- Provided clerical support, addressing routine, and special requirements.
Clerical Assistant
Service First Of Northern CA
05.2013 - 08.2013
- Screened visitors and issued badges to maintain safety and security.
- Interacted with customers by phone, email, or in-person to provide information.
- Monitored shipments and mailing procedures to effectively distribute or file mail and solve shipment issues.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Science - Human Resources Management
San Jose State University
San Jose, CA12.2022
High School Diploma -
Franklin High School
Stockton, CA05.2016
Skills
- Coaching and Mentoring
- Staff Training
- Till Counting
- Identification Checks
- Credit and Cash Transactions
- Guest Inquiries
- Verbal and Written Communication
- POS Systems Operations
- Customer Service Excellence
- File Coordination
- File Updating
- Tutoring and Student Assistance
- Computer and Microsoft Office Skills
- Recordkeeping
- Experience with Diverse Student Populations
- File Updating
- Tutoring and Student Assistance
- Computer and Microsoft Office Skills
- Recordkeeping
- Experience with Diverse Student Populations
- Online Orders Preparation
- Customer Relations
Affiliations
- Society of Human Resource Management
- Women in Business (SJSU Chapter)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Fall seven times and stand up eight.
Japanese Proverb
Timeline
Cashier/Service Crew Member
Spread Deli
10.2019 - 03.2020
Business Development Intern
Nox Cookie Bar
10.2018 - 11.2019
Cashier Team Lead
Nox Cookie Bar
09.2018 - 11.2019
Student Assistant
University Housing And Residence Life
04.2018 - 05.2019
Clerical Assistant
Service First Of Northern CA
05.2013 - 08.2013
Bachelor of Science - Human Resources Management
San Jose State University
High School Diploma -
Franklin High School
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