Summary
Overview
Work History
Education
Skills
Timeline
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Janie Becerra

Victoria,TX

Summary

18+ years experience working with multifaceted Individuals and families. Excellent people and interpersonal skills with the ability to work and interact with diverse groups of people and communities. Sensitivity to the needs of individuals and families in crisis. Strong desire to serve others and the ability to perform all duties with an understanding of the desired goals. Self-motivated Office Manager with proven track record of recruiting, training and overseeing personnel. Highly dependable, ethical and reliable with proficiency in Excel Spreadsheets, Word and document management. Collaborative and driven with skill in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

Associate Director

AccentCare
Victoria, TX
07.2021 - Current
  • Oversee and manage daily operations of the office, office staff, special attendants, and care partners.
  • Review and complete daily schedules for the special attendants and make changes daily as clients' needs change frequently.
  • Receive and input all mileage for special attendants and travel time, verify for accuracy.
  • Receive all timesheets for AAA clients, make sure all are completed to accuracy, verify in the system, submit for processing, and file in appropriate client charts.
  • Review care partners for Hire Approval and submit care partners for termination.
  • Complete employment verifications for current employees' needs.
  • Call care partners to complete annual evaluations in a timely manner and review appropriate material with the care partner.
  • Submit tasks within a timely manner for the Field Supervisor to complete the initial evaluation, attendant orientations, and isp changes needed.
  • Efaxed 2067s to DADS caseworkers or MCO service coordinators to notify of client holds, hospital admissions, client expirations, client relocations, and other reasons that applied.
  • Pulled client charts daily to file 2067s and authorizations in the order rec'd, date stamped notices.
  • Admitted clients into the Continulink system admissions, placed clients on hold, resumed clients, and discharged clients.
  • Enter schedules into the Master Schedule and added schedules to the schedule calendar.
  • Called care partners and verified schedules to process visits in Vesta for payroll.
  • Keep up daily with logs daily and weekly on logs with dates of all incoming referrals and dates appropriate forms sent.
  • Monitor and discuss weekly on-hold longs and admits.
  • Completed demand and recoupment checks and submitted them for processing.
  • Complete weekly Manager payroll reports.
  • Complete and submit reports to APS depending on client situations after investigations are completed and document in appropriate binders.
  • Receive and complete reports on complaints, investigate, resolve and document in the appropriate systems and binders.
  • Receive incidents called in by clients or staff, investigate and document in the appropriate systems and binders.
  • Document in appropriate binders of infections and notify appropriate agencies.
  • Update office binders as updated policies are received.
  • Receive calls on potential clients that need assistance with provider care services, assist the clients with new services through their MCO insurance or assist the clients with applying for Medicaid to cover the services, follow up with clients biweekly on the status through approval.
  • Call provider of choices to set up time to come in the office to complete the application for hire of their client/family/friend.
  • Arrange times to travel to meet the care partners or poc's to complete the pre-hire paperwork if can't come into the office.
  • Completed performance Evaluations on office staff and submitted timely.
  • Receive requests for PTO and review and submit timely approval.
  • Review office staff timely weekly and approve appropriately.
  • Submit requests for office supplies approval.
  • Keep inventory of PPE on hand and submit an order request.
  • Submit requests through Workday for care partner promotions or special attendant demotions.
  • Answer emails daily and timely to resolve issues or questions.
  • Handle office issues and questions daily and resolve issues.

Client Services Manager

AccentCare
Victoria, TX
12.2021 - 07.2022
  • Checked incoming email daily for new referrals, authorizations that reflected increase/decrease in hours or terminations, and forwarded to Efax to be entered into continulink.
  • Submitted tasks within a timely manner for the Field Supervisor to complete the initial evaluation, attendant orientations, and isp changes needed.
  • Called client doctors on DADS clients that required F3052 to be signed for authorization of services. Followed up on forms to be received back timely, sent to PAN/state for review and approval. Monitored for authorization to be received to start services.
  • Created charts for new clients with all supporting documentation and kept up with files when documents received.
  • Efaxed 2067s to DADS caseworkers or MCO service coordinators to notify of client holds, hospital admissions, client expirations, client relocations, and other reasons that applied.
  • Pulled client charts daily to file 2067s and authorizations in the order rec'd, date stamped notices.
  • Admitted clients into the Continulink system admissions, placed clients on hold, resumed clients and discharged clients.
  • Entered schedules into the Master Schedule and added schedules to the schedule calendar.
  • Called care partners and verified schedules to process visits in Vesta for payroll.
  • Kept up daily with logs daily and weekly on logs with dates of all incoming referrals and dates appropriate forms sent.
  • Kept up with weekly on hold longs and admits.
  • Completed demand and recoupment checks and submitted for processing.
  • Completed weekly Manager payroll reports.
  • Completed and submitted reports to APS depending on client situations.
  • Received and completed reports on complaints, and resolved issues.

Field Supervisor

AccentCare
Victoria, TX
09.2020 - 12.2021
  • Reviewed assigned client tasks from CSM daily.
  • Called clients to arrange dates/times to be available to meet to complete initial evaluations, care partner orientations, isp changes, supervisory visits, annual evaluations, and post quality checks on care.
  • Completed in-home and telephone/training of Care Partners.
  • Completed Verbal attendant orientations
  • Completed reports daily on FS duties completed and completed reports weekly on mileage/travel.

Owner/Manager

Caring Angels Professional Services
Victoria, Texas
01.2013 - 12.2020
  • Represented and presented cases before Disability Judges in a Tribunal Court setting. Spoke on behalf of clients fighting for disability with high success rates of favorable decisions.
  • Screened and interviewed applicants and families for assistance programs, evaluated and determined which programs the applicants/families for potential eligibility
  • Assisted in the program process and made referrals to other resources available based on family needs or current crises as well as behavioral referrals
  • Maintained detailed records and input data into multiple systems, Completed weekly and monthly reports based on information gathered implemented new resources available, and provided updates and feedback to administration
  • Met with doctors, case managers, nurses, and other office and medical staff as well as county staff to ensure patient/applicant eligibility for programs and vital medical diagnoses needed
  • Collaborated with community leaders, organizations, and public agencies to promote the organization's community service programs
  • Made home visits to clients that couldn't come into the office and set up doctor appointments for them as well or rides if not available
  • Recruited, trained, and supervised 2-3 new staff members
  • Managed office personnel's working hours & time off and assigned duties to personnel of day to day management
  • Budgeting of the office and operating expenses.

Disaster Case Manager

Wharton County Recovery Team
Wharton, TX
11.2018 - 07.2020
  • Ability to handle a fast paced environment, heavy traffic, high call volume
  • Interviewed clients individually and in family groups to determine what services would best fit specific needs
  • Oversee Hurricane Harvey disaster related cases, including assessments, Approval, Denial & appeal determinations
  • Developed successful recovery plans for clients with Hurricane Harvey related disaster damages to their home, appliances, furniture and belongings
  • Acted as liaison between clients and grants available to arrange for assistance in repairs to housing, grants for new replacement housing in severe cases, replacement grants/programs for clients on household needs
  • Tracked warehouse contents continually, maintained constant organization
  • Reviewed client files timely, maintained constant contact with clients throughout the duration of their needs
  • Compiled reports, created presentations by the deadline and presented cases in front a committee and a board of directors
  • Administered self audits on client cases for accuracy
  • Created and submitted purchase orders for the purchase of materials from vendors for home repair, appliances or furniture approved replacement
  • Completed home visits to client's home for communication, documentation, payments of utility bills for temporary housing
  • Coordinated appointment times for the clients and the contractors to meet at the client homes, also attended meetings
  • Once repairs completed scheduled appointment times with office construction manager to assess the repairs completed for accuracy & maintained excel spreadsheets daily
  • Updated & maintained excel spreadsheets daily and submitted reports to management weekly.

Crisis Outreach Worker

Region III Education Service Center
, TX
03.2018 - 10.2018
  • Outreaching to Hurricane Harvey survivors in 11 counties, performed intake referrals via phone and/ or in person, scheduled and completed home visits with survivors
  • Assessed and evaluated the unmet needs of the survivors, non-traditional crisis counseling
  • Identify and address emotional, mental, and psychological needs of clients and/ or their families; assisted with coping skills, stress management of complex disaster recovery needs in order to re-establish normalcy
  • Follow-up with survivor on status of recovery goals
  • Empowered the disaster survivors to access the resources available
  • Participated in local community, and long-term recovery meetings and events to network and identify potential client services
  • Participated in all training required by grant and met weekly with Team Leads to discuss the week and plan for the upcoming week
  • Data collection of contacts on DTAC app, time sensitive entry of data and required weekly uploads
  • Maintained accurate documentation daily and submitted by due dates
  • This was a grant position that lasted until October 31st 2018, I completed the grant to its entirety.

Financial Assistance Coordinator

Texas association of Counties
Port Lavaca, TX
03.2016 - 01.2018
  • Operated an extremely busy office setting, frequent walk-ins, and heavy call volume with the ability to multi-task under pressure
  • Ability to organize and meet deadlines on time
  • Screened and interviewed applicants and families for assistance programs evaluated and determined which programs the applicants/families were potentially eligible for
  • Kept detailed records and input data into multiple systems, Completed weekly and monthly reports based on information gathered, implemented new resources available and provided updates and feedback to administration
  • Met with doctors, case managers, nurses, and other office and medical staff as well as county staff to ensure patient/applicant eligibility of programs
  • Conducted needs' assessments and referred clients to financial, medical, social and community assistance and services.

Financial Assistance Supervisor

Citizens Medical Center
, TX
11.2006 - 07.2012
  • Screened and interviewed applicants and families for assistance programs
  • Kept detailed records and input data into multiple systems, Completed weekly and monthly reports based on information gathered, implemented new resources available and provided updates and feedback to administration
  • Collaborated with community leaders, organizations and public agencies to promote the organization's community service programs
  • Interviewed,hired, trained and supervised 5 new staff members each year
  • Maintained up-to-date and accurate program files, records and made office deadlines
  • Reviewed staff work and gave comprehensive and constructive feedback.

Education

Associate of Science - Business Management

Victoria College
Victoria, TX
05.2018

Skills

  • Client Relationships
  • Interviewing skills
  • Client needs assessments
  • Interpersonal Communication
  • Self-Motivated
  • Attention to Detail

Timeline

Client Services Manager

AccentCare
12.2021 - 07.2022

Associate Director

AccentCare
07.2021 - Current

Field Supervisor

AccentCare
09.2020 - 12.2021

Disaster Case Manager

Wharton County Recovery Team
11.2018 - 07.2020

Crisis Outreach Worker

Region III Education Service Center
03.2018 - 10.2018

Financial Assistance Coordinator

Texas association of Counties
03.2016 - 01.2018

Owner/Manager

Caring Angels Professional Services
01.2013 - 12.2020

Financial Assistance Supervisor

Citizens Medical Center
11.2006 - 07.2012

Associate of Science - Business Management

Victoria College

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Janie Becerra