Janie Brannon
Charlotte,North Carolina
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
Work History
Technology Associate
Charlotte Mecklenburg Schools
Charlotte, NC
08.2021 - 02.2024
- Assisted with software installation, troubleshooting, maintenance, and upgrades.
- Provided technical support to end-users in resolving hardware and software issues.
- Monitored system performance and identified potential areas of improvement.
- Implemented data backup procedures to ensure data safety and integrity.
- Conducted research on emerging technologies in support of system development efforts.
- Maintained inventory of all technology equipment including hardware and software assets.
- Performed regular preventive maintenance tasks on computers, laptops, printers.
- Resolved customer inquiries by providing appropriate solutions or escalating as needed.
- Diagnosed complex technical problems related to network infrastructure or applications.
K-3 Teacher Assistant
Charlotte Mecklenburg Schools
Charlotte, NC
08.2020 - 02.2024
- Organized small group activities to reinforce basic skills such as reading, writing, and math.
- Utilized positive reinforcement techniques to motivate students in their academic pursuits.
- Monitored student progress and provided feedback on assignments and tests.
- Conducted assessments to identify learning gaps and provide targeted instruction.
- Created an atmosphere of trust, understanding, and mutual respect between teacher and student.
- Adapted instructional materials based on individual student needs or abilities.
ASEP Teacher Associate
Charlotte Mecklenburg Schools
Charlotte, NC
08.2019 - 08.2021
- Developed and implemented lesson plans based on curriculum objectives.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
ASEP Teacher Assistant
Charlotte Mecklenburg Schools
Charlotte, NC
12.2018 - 06.2019
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Planned field trips to enrich students' educational experiences outside of the traditional classroom setting.
- Created meaningful projects that allowed students to apply their knowledge in real world situations.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
Work@Home Agent
Sitel
Charlotte, NC
10.2017 - 01.2018
- Answered customer inquiries over the phone and via email.
- Assisted customers with setting up accounts, making payments, and managing their services online.
- Resolved customer complaints in a timely manner, escalating difficult cases to supervisors when necessary.
- Provided information about products and services offered by the company.
- Monitored incoming calls, emails, and chat messages for customer service requests.
- Used problem solving skills to quickly resolve customer disputes or complaints.
- Utilized communication skills to build strong relationships with customers through positive interactions.
Education
Bachelors of Elementary Teacher Education -
University of Phoenix
Early Childhood Development -
Post University
High School Diploma -
Rocky River High School
Skills
- Software Upgrades
- Excellent Communication
- Friendly and Patient
- Equipment Inspection
- Call Center Operations
- Technical Troubleshooting
- Microsoft Proficient
References
References are available upon request.
Timeline
Technology Associate
Charlotte Mecklenburg Schools
08.2021 - 02.2024
K-3 Teacher Assistant
Charlotte Mecklenburg Schools
08.2020 - 02.2024
ASEP Teacher Associate
Charlotte Mecklenburg Schools
08.2019 - 08.2021
ASEP Teacher Assistant
Charlotte Mecklenburg Schools
12.2018 - 06.2019
Work@Home Agent
Sitel
10.2017 - 01.2018
Bachelors of Elementary Teacher Education -
University of Phoenix
Early Childhood Development -
Post University
High School Diploma -
Rocky River High School