Janie Camplese

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
• Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
• Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

I have loved the opportunity to have helped foster and grow my husband's plumbing and construction business over the past few years. I not only assisted as a secretary managing invoices, bids, and keeping communication clear with clients, but also when needed worked right beside him with boots on the ground both remodeling and plumbing. Since we have recently moved from Missouri, his new business name is Shiloh Plumbing.

I opened my own Cafe and bakery in the midst of the pandemic and it was certainly a labor of love! I baked everything from scratch sourcing organic freshly milled wheat for all of my breakfast and lunch menu items, while also offering unique espresso drinks with homemade syrups. I loved and was deeply passionate about every aspect of my business and was content to wear every hat required. I not only baked all the sold pastries/ breads, I also served tables, preformed line cook duties, was primary barista, and rolled up my sleeves to do dishes and deep cleaning to boot. So many of my customers became beloved friends and I feel truly blessed to have had the privilege of being a small-business owner in the capacity of serving my local community! This experience has shaped me deeply both personally and professionally and has allowed me to sharpen and hone in on my ability to work and think clearly under pressure.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.