Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
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JANIE CAROOM, CAM, CRM

Summary

CAREER SUMMARY: Solution-oriented and problem solver with 20 years of experience in property management. Highly skilled in coaching leadership/servant styles, team collaboration, and overseeing all financial and operational aspects of implementation of policies. I live in Austin and have a ranch in Spicewood, TX. so commute is not a factor. I'm a seasoned multifamily professional bringing proven skills in negotiating, preparing and drafting and finalizing contracts. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and teams. I'm not a desk leader. I lead by rolling up my sleeves to promote high energy and positive work environments.

Overview

18
18
years of professional experience
1
1
Certificate

Work History

Regional Property Manager

Clear Property Management
05.2023 - Current
  • Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
  • Reviewed financial forecasts, budget and operational goals are set monthly for all sites.
  • Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
  • Negotiated vendor contracts and presented to owners for approval for all third party ownerships.
  • Conducted property visits to assess curb appeal, office upkeep and maintenance activities for all 8 assets I oversee.
  • Handled terminations, performance evaluations and staff coaching to maintain top property operations.
  • Created annual budgets for all asset creation and managed portfolio according to approved budgeted parameters.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Work through code enforcement violations for all sites monthly upon hire and cash flow vendor communications weekly.

Director of Property Management

Morningside Equities Group, Morningside Property Management, LLC
03.2020 - 04.2023
  • Manage seven class A+ luxury properties and B (1,800+units; conventional, high rise lease up, mid-rise lease up, downtown high rise, third party and stabilized garden style communities along with retail space at two communities. My region consists of sites: Nalle Woods of Westlake, Urban Crest, Sunset Ridge at Alamo Heights, Beekman on Broadway, Elmhurst255, Stewart School Lofts and all retail space and third party Austin deals. Sites are located in Austin, San Antonio Texas, Michigan and Chicago
  • I Recruit, interview, and train onsite property management team members personally for each site. We have no Human Recourses or Training Department
  • Present recommended staffing needs, compensation adjustments, and employee candidates for asset manager approval and draft offer letters for all positions. I've staffed every position personally
  • Draft annual performance reviews for onsite team members in conjunction with the property manager. I revise all reviews before discussing with associates
  • Analyze financial statements and complete variance reporting for all sites. I create all variance reporting and discuss one on one with VP and CEO.
  • Implemented Grace Hill company wide and AIRM or Revenue Management for three sites in Texas
  • Biggest accomplishment so far is overcoming numerous challenges including two freezes and reaching 75% of core company metrics at all sites when I came onboard. This was attributed to complete restaffing of all Texas and Chicago communities and completed 254-unit, 1 phase new construction lease up ahead of schedule., while increasing average rents by $250, increasing renewal rates by 8%, increasing NOI budget by 7.8% versus 2020 budget and maintaining average occupancy of 95% during a pandemic. Also, I handled all the winter storm damages personally and insurance filing/documentation. I drafted a winter preparation guide for the teams to use after the 2020 freeze after our experience at Nalle Woods. I was onsite during the entire time the site had no water, numerous sprinkler and water line breaks and ensured quality control.
  • Conducted due diligence of newly acquired assets and maintained logs for each site
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Kept properties in compliance with local, state and federal regulations.
  • Promoted positive company and owner relationships through proactive attention to concerns.
  • Audited files and reported issues requiring follow-up to property managers.
  • Generated professional networks by engaging in professional, industry and government organizations.

Regional Transition Manager

Cortland
01.2019 - 03.2020
  • Support Operations in executing transition action items to ensure property performance during new construction or acquisitions
  • Partnered with our teams to understand needs and mitigate potential problems.
  • Assist all sites in setting up property Sharedrives, lease files, welcome home letters and organizing office to comply with Cortland policies and procedures
  • Managed two garden style communities -Onion Creek and The Estates (550 units) including a garden style asset on Riverside that was undergoing renovations during a manager transition
  • Conduct frequent property inspections and ensure it is maintained in like new condition
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Prepare and distribute monthly/quarterly financial reports to ownership monthly
  • Lead recruiting talent, sourcing talent and conducting interviews for AM, PM's and leasing
  • Procure annual proposals for property services and capital expenditures. Develop property budgets by reviewing historical financial data for residential and retail assets and maintain controllable expenses to maximize owners' investment.
  • Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Communicated with our two project managers in Austin and San Antonio team to keep renovation logs/units on schedule.

Multi-Site Senior Property Manager

IRT
04.2017 - 01.2019
  • Manage daily operations of properties (600 units (Iron Rock Ranch and English Aire) including but not limited to leasing, marketing, maintenance, and office administration and managed two leasing teams
  • Increased occupancy by 5% increased replacement rents by average of $285, increased renewal retention by 6.2% on 330-unit property (Iron Rock Ranch)
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Handled tenant concerns promptly and appropriately

Multi-Site Senior Property Manager

Sherman Residential
03.2014 - 04.2017
  • Manage the daily operations of the property including but not limited to leasing, marketing, maintenance, and office administration Direct and oversee the leasing team, meet leasing, renewal, and occupancy objectives of the property
  • Managed an in house renovation project for The Cottages in South Austin and a new construction next door (Ethos). Total of 330 units at The Cottages and Ethos is 372 units
  • Develop and manage community out-reach marketing programs with preferred employers. Worked closely with The Boys and Girls Club
  • Led a new team in the turnaround of a low performing community that was under renovation. I was a new hire with no staff and had to recruit an entirely new team

Assistant Property Manager

Mid America, Construction
10.2011 - 03.2014
  • Landmark and Onion Creek Luxury (600 units)- I managed the daily operations of property including but not limited to leasing, marketing, maintenance, and office administration. Property lease-ups in Austin, TX with 600 +units and and opened in two phases February 2011-July 2013 and reached stabilization of 95% occupancy during Q1 for each site. I also worked two days a week at Colonial Village -Garden Style( C Asset), a two person community during short staffing.
  • Develop and manage community out-reach marketing programs
  • Ensure timely collection of receivables, delinquency follow-up, collections, and handle necessary evictions Ensure resident files are complete and all documents are properly executed

Leasing Manager

CNC Investments
10.2005 - 10.2011
  • Worked full time during the time I was a student
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Created and submitted daily reports on leasing activities for 3 sites: Onion Creek Luxury and Double Creek and Colonial Village
  • Trained leasing professionals on regulatory requirements, company policies, and office procedures.


Education

BBA - Business Management

Texas State University
San Marcos, TX
2009

Skills

  • Software- Yardi, Onesite, LRO, Yieldstar, AIRM, Grace Hill, ADP, Ultipro, Ops, Rentcafe, Funnel, Knock,, Anyone Home, L2L, CRM and all Realpage Products, Office 360, and Excel
  • SKILLS - Recruit, hire, train, and coach out teams to success Implementing policy and procedures
  • Financial Reporting- Managing financial and operational performance of all assets Analyze all operations and understand where changes are needed
  • Rent Pricing Optimization-Rolled out AIRM for Texas sites in 2022 at Morningside
  • Microsoft Office
  • Interior Renovations and Value Add
  • New Construction Experience
  • Leading Team Operations
  • Building Operations SOP
  • City and County Regulations
  • Preventive Maintenance Program Impletation
  • Team Management
  • Capital Projects Management
  • Exceptional Oral and Written Communication Skills

Certification

  • CAM
  • CRM


Languages

Spanish
Full Professional
English
Native or Bilingual

Additional Information

Specialties: Fair Housing Laws, Yardi Systems, Inc., OneSite, TAA Leases, LRO, MRI, Blue Moon Lease, Kardin Budget, LRO, Microsoft Office, Onesite, Entrata, RENTCafe CRM/Site Manager, Yardi Voyager, YieldStar.


Proficient knowledge and experience with Class A residential properties, lease-ups and mixed-use developments with multi-tenant retail management.

Timeline

Regional Property Manager

Clear Property Management
05.2023 - Current

Director of Property Management

Morningside Equities Group, Morningside Property Management, LLC
03.2020 - 04.2023

Regional Transition Manager

Cortland
01.2019 - 03.2020

Multi-Site Senior Property Manager

IRT
04.2017 - 01.2019

Multi-Site Senior Property Manager

Sherman Residential
03.2014 - 04.2017

Assistant Property Manager

Mid America, Construction
10.2011 - 03.2014

Leasing Manager

CNC Investments
10.2005 - 10.2011

BBA - Business Management

Texas State University

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JANIE CAROOM, CAM, CRM