Janie Cervantes
Modesto,CA
Summary
- Highly organized and goal-oriented team player with a diplomatic nature and energetic approach. Upbeat with dedication to providing fun, safe and engaging activities to program participants. Leverages talent to build rapport and lead by example. Excellent time management skills with aptitude for managing complex activity schedules. Highly-organized and talented in promoting safety, activity engagement and positive behavior. Collaborate effectively with colleagues to generate innovative ideas and resolutions to complex problems. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
24
24
years of professional experience
Work History
Activities Assistant
Vista Del Sol
Turlock, CA
06.2022 - 06.2024
- Kept activities spaces organized, clean and tidy.
- Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections.
- Helped residents participate in activities with basic and advanced mobility support.
- Coordinated musical guests, movies and other types of resident entertainment.
- Maintained adequate supplies to meet activities needs.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Organized, led and promoted interest in recreational activities.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
Customer Service/Accounting Manager
WB Warehousing
Manteca, CA
10.2000 - 08.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Supported bathing, dressing and personal care needs.
- Laundered clothing and bedding to prevent infection.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained clean and well-organized environment for client happiness and safety.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored health and well-being of clients and reported significant health changes.
Education
High School Diploma -
Anaheim High School
Anaheim, CA05.1989
Skills
- Resident Engagement
- Documentation and Recordkeeping
- Microsoft Office
- Recreational Program Planning
- Problem Resolution
- Goal Setting
- Scheduling and Coordinating
- Team Building
- Computer Proficiency
- Relationship Building
- Facility Operations
- Composure and Emotional Control
- Friendly, Positive Attitude
- Activity Planning and Coordination
- Collaboration and Teamwork
- Scheduling Events and Programs
- Teamwork and Collaboration
- Time Management
- Team Leadership
- Verbal and Written Communication
- Problem-Solving
- Group Supervision
- Customer and Service-Oriented
- Problem Solving and Complaint Resolution
- Event Planning
- Calendar Management
- Activities of Daily Living
- Field Trip Supervision
- Work and Task Assignment
- Daily Schedule Creation
- Arts and Crafts
- Personnel Supervision
- Cleaning and Sanitizing
- Emotional Support
Timeline
Activities Assistant
Vista Del Sol
06.2022 - 06.2024
Customer Service/Accounting Manager
WB Warehousing
10.2000 - 08.2016
High School Diploma -
Anaheim High School
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