Janie Choina
Property Manager
Groveport
Summary
Dynamic property management professional with expertise in tenant relations and occupancy management, honed at American Apartments. Proven track record in enhancing cash flow through effective rent collection and fostering positive tenant experiences. Strong communicator and skilled in maintenance scheduling, ensuring high-quality living environments while achieving operational efficiency.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Asst. Property Manager
L.P.Flats
Newark, OH
03.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
Administrative Assistant
Mark Gray Enterprises
Columbus, Ohio
01.2025 - 03.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Insurance Agent
American Income Life Insurance Company
Worthington, OH
07.2019 - 09.2021
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
Sales Agent/ In Home Design Specialist
Kittles Fine Furniture
Columbus, OH
07.2017 - 01.2019
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Set and achieved company defined sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Property Manager
Shurtz Management
Circleville, OH
09.2015 - 02.2017
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or damage to the property.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Assisted in the acquisition of new properties by conducting market research and due diligence assessments.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Conducted regular inspections of both interior and exterior of properties for damage.
Property Manager
American Apartment Management
Columbus, OH
05.1998 - 11.2013
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Organized community events to foster positive relationships among residents and strengthen the sense of community within properties.
- Reconciled account files and produced monthly reports.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Bookkeeper
Essington Village/American Apartments
Columbus, OH
03.1995 - 05.1998
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Optimized financial data accuracy, conducted thorough checks and balances.
- Matched purchase orders with invoices and recorded necessary information.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained and processed invoices, deposits, and money logs.
- Generated detailed financial reports for management review
- AMSI
- RentRoll
- MRI
- BCL
Receptionist
Fritsche Property Management/Homes
Columbus, OH
03.1992 - 03.1995
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained visitor log for entering and leaving facility for security purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with planning office events and meetings for smooth execution.
- Entered and processed all utility bills for office and multiple apartment communities
- Typed and prepared confidential letters for multiple C.E.O.'s of the company
Education
High School Diploma -
Mifflin High School
Columbus, OHSkills
Property management expertise
Maintenance scheduling
Staff Management expertise
Occupancy management
Customer service-focused
Administrative support
Tenant and eviction law
Property inspections
Activity planning
Accomplishments
- Maintained 95% or higher occupancy rate for entire length of employment.
- Oversaw multiple residential family properties totaling over 466 individual units.
- Increased occupancy rates from 62% to 100% in 6 months.
- Overseen and managed complete rehab of a subsidized apartment community to market rate community.
- Overseen and managed new build fitness center and recreation area
- Obtained 3 contracts for capital improvements
- Demonstrated skill and career growth by being promoted 3 times
- Supervised team of 14 staff members.
Certification
Licensed
Timeline
Asst. Property Manager
L.P.Flats
03.2025 - Current
Administrative Assistant
Mark Gray Enterprises
01.2025 - 03.2025
Insurance Agent
American Income Life Insurance Company
07.2019 - 09.2021
Sales Agent/ In Home Design Specialist
Kittles Fine Furniture
07.2017 - 01.2019
Property Manager
Shurtz Management
09.2015 - 02.2017
Property Manager
American Apartment Management
05.1998 - 11.2013
Bookkeeper
Essington Village/American Apartments
03.1995 - 05.1998
Receptionist
Fritsche Property Management/Homes
03.1992 - 03.1995
High School Diploma -
Mifflin High School