Janie Cook

• Arranged product on shelves following merchandising guidelines.
• Organized backroom areas, ensuring all items were properly stored and labeled.
• Stocked shelves, racks, and bins with new or transferred merchandise.
• Operated tracking scanners to update and maintain accurate inventory information.
• Faced products on shelves and displays to meet company policies.
• Kept work areas clean, neat and organized for optimal productivity and worker safety.
• Recommended disposal of obsolete stocks to write off unsellable items from inventory.
• Updated products with new pricing or temporary promotion signs to increase sales.
• Lifted materials of varied weights on regular basis.
• Received and counted stock items, recording data manually or on computer for inventory purposes.
• Inspected items received for damage or other issues.
• Inspected returned merchandise for damage prior to restocking shelves.
• Stored and organized items in tool or supply rooms, allowing for easy retrieval.
• Rotated stock from older to newer product when necessary to ensure quality control standards.
• Checked expiration dates on perishable items to ensure freshness.
• Assisted customers in locating products on the shelf or in the backroom.
• Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
• Performed inventory counts of merchandise on a regular basis.
• Unloaded goods using hand trucks or other equipment to receive merchandise.
• Stocked merchandise by UPC codes and read labels to match.
• Maintained cleanliness of sales floor, including sweeping, dusting, and mopping as needed.
• Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
• Replenished supplies such as bags, boxes, and tissue paper, as needed throughout the day.
• Set up advertising signs on shelves and counters to attract customers and promote sales.
• Replenished items to maintain stock availability.
• Ensured all products were correctly priced and tagged before stocking shelves.
• Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
• Stocked shelves with new merchandise and checked for outdated or damaged items.
• Updated product labels to reflect accurate pricing.
• Greeted customers and retrieved requested products to drive satisfaction.
• Broke down and discarded empty packaging and boxes after stocking products.
• Palletized merchandise for easy movement to sales floor locations.
• Maintained neat, safe and orderly workspace to prevent accidents and injuries.
• Provided excellent customer service by responding courteously to inquiries.
• Completed day-to-day duties accurately and efficiently.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Planned and completed group projects, working smoothly with others.
• Understood and followed oral and written directions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained schedule of class assignments to meet deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Compared and verified identifying information of outgoing shipments.
• Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
• Processed outbound shipments, including packing and labeling products for delivery.
• Identified order discrepancies and damaged items and notified supervisor.
• Operated computers to access information related to shipping activities.
• Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
• Maintained a clean work area by sweeping, dusting, mopping.
• Prepared invoices for customers, ensuring accuracy prior to shipment.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
• Recorded shipment data for reporting, accounting or recordkeeping purposes.
• Determined shipping methods, routes or rates for materials to be shipped.
• Ensured that stock was properly stored in designated areas according to safety regulations.
• Contacted transport companies and suppliers to expedite, trace, or return shipments.
• Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
• Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Maintained inventory of shipping materials and supplies.
• Received incoming shipments, verifying quantity and quality of items against purchase orders.
• Communicated with carrier representatives to follow specific procedures and make special delivery arrangements.
• Operated lift and hand trucks to transfer materials to and from target areas.
• Packed, sealed or affixed postage to prepare materials for shipping.
• Folded letters, circulars or other documents and inserted into envelopes for distribution.
• Managed hazardous material documentation requirements when preparing orders for shipment.
• Reviewed customer orders for accuracy prior to shipping goods out of the facility.
• Inspected outgoing packages for damage before sealing them up for shipment.
• Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
• Obtained required documentation to process shipments and support movement.
• Maintained accurate records of all goods received and distributed in the warehouse.
• Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.
• Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
• Performed regular cycle counts to maintain accurate inventory records.
• Organized materials into appropriate storage areas based on product type or size.
• Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
• Prepared work orders, bills of lading or shipping orders to route materials.
• Utilized RF scanners to track movements of inventory within the warehouse environment.
• Researched discrepancies between physical count of items versus inventory system reports.
• Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
• Loaded and unloaded trucks with pallet jacks or forklifts as needed.
• Prepared packages for shipping and determined most economical shipping methods.
• Weighed mail to determine correct postage.
• Checked customer orders, labeling and documentation prior to shipment to avoid delays.
• Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Worked with cross-functional teams to achieve goals.
• Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
• Assisted with customer requests and answered questions to improve satisfaction.
• Completed day-to-day duties accurately and efficiently.
• Identified needs of customers promptly and efficiently.
• Understood and followed oral and written directions.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Performed regular audits on inventory levels to ensure accuracy of records.
• Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
• Prepared inventory for shipment by attaching tags and labels.
• Compare Packing list to open Po's and verified qty and description of material.
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Answered phone and took reservations on equipment for our customers.

Created contract done the inspection on equipment before and on return of equipment. called customer when needed to get mileages on equipment.

done daily and weekly billing. mail out invoices. Handled customer break downs ( sending out mechanics or tow trucks. Doing new Contracts on Long term Customer Fleet Equipment. Filing customer Co ins on file and up to date. help schedule for maintenance due and registration that where coming up. Keeping tract of inventory of equipment . and making keys as needed for our customers.

Working for U-Haul i had many different titles. started out doing what they call road count and working in the yard. Pulling up trucks and hooking up trailers and tow trailers as need for the customer. Help when need to install Tow Hitches on customer cars. Doing minor repairs to the equipment as needed. Going on transfer to pick up trucks and trailer to fill Reservation. Then was moved inside to answer phone take reservation and answer question for customer. Learned how to do contract and then computer . Help customer choose boxes and other packing material or towing goods.

Then was ask to work at main office as a operator / auditor for all the stores deposit

sales refunds. sorted the mail. and handle the faxes that came in. then became a storage assistant. Involved going to each Store that had storage going over paperwork and payments. doing storage walks at ea felicity ea month. doing adds in paper for sells. and helping with customer issues. cleaning the storage rooms making sure of correct location of customer.

I worked here just for a year. while I was still working part time with U-haul.

Working at the daycare I was in serval different areas.

started in baby room.

when we opened in the morning I was first to receive the children and see that they had breakfast.

Then moved up tp Toddlers.

There I helped them learn colors, shapes, games and had recess .

Then I started being the bus driver taking them to and from school and on field trips.

And preparing there lunch in the kitchen. and watching over them at nap time.