Janie Cordova
Goodyear,AZ
Summary
Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, teamwork, and problem-solving skills to assist a growth-minded company in achieving its goals and helping others.
Overview
3
3
years of professional experience
Work History
Customer Support Representative
DHL Supply Chain
Goodyear, AZ
06.2022 - 06.2024
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Connected with customers to address questions and resolve issues through phone and email.
- Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
- Identified trends in customer feedback and recommended product improvements to management teams.
Shipping and Receiving Clerk
DHL Supply Chain
Goodyear, AZ
06.2022 - 06.2024
- Documentation and record-keeping.
- Processing of required paperwork to expedite the handling of shipped and received goods.
- Issue resolution.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Managed and balanced facility appointments.
- Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
- Assistance in training new employees.
- Coordination with various departments.
- Inspection of incoming and outgoing shipments to identify discrepancies with records.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Worked independently, with little supervision.
- Compared shipping orders and invoices against contents received to verify the accuracy.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
Cashier
The Habit
04.2021 - 08.2021
- Customer Service, Balancing and Managing Cash Drawers Maintaining and Receiving Payments, Answering Customer Inquiries
Education
Highschool Diploma - Business
Santa Ana High
Santa Ana, CA01.2022
Skills
- Complaint Handling
- Customer Success Management
- Software troubleshooting
- Customer service excellence
- Balancing Multiple Tasks
- Outstanding communication skills
- Ability To Lead
- Self Motivated
Skills
- Attention to detail and accuracy
- Self-motivated and independent
- Advanced typing
- Ability to work under pressure
- Teamwork and cooperation
- Effective Communication
- Documentation
- Appointment Scheduling
- Ability to work in fast paced environments
- Problem Solving
- Microsoft Office
- Shipping Coordination
- Data Entry
Timeline
Customer Support Representative
DHL Supply Chain
06.2022 - 06.2024
Shipping and Receiving Clerk
DHL Supply Chain
06.2022 - 06.2024
Cashier
The Habit
04.2021 - 08.2021
Highschool Diploma - Business
Santa Ana High