Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janie Cross

Bakersfield,CA

Summary

I am currently a Veterinary receptionist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of my responsibilities and training in Veterinary Receptionist.I am motivated to learn, and enthusiastic to grow and excel. Multi-tasking Veterinary Receptionist known for being compassionate, professional and dependable. Skilled in customer service, record keeping, and appointment scheduling. Pursuing a position where well-honed office skills will be appreciated.

Overview

23
23
years of professional experience

Work History

CSR

Southwest Veterinary Hospital
12.2021 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Guest Service Team Leader

Target
01.2011 - 05.2012
  • Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
  • Reviewed customer feedback regularly to identify areas for improvement in guest services operations.
  • Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
  • Optimized staffing levels during peak periods through effective scheduling adjustments, ensuring efficient resource allocation without compromising service quality.
  • Trained new team members on company policies, procedures, and best practices in guest services.
  • Evaluated team by reviewing customer feedback and key performance indicators.
  • Assigned daily job tasks and workloads for 30 team members.
  • Monitored staff members' time and attendance to correct issues and provide accurate timesheet information for payroll processing.
  • Created and enforced new procedures, resulting in improved customer service and problem resolution.

District Administrator

Target
01.2008 - 01.2011
  • Coordinated grant applications, securing additional funding for essential programs within the district.
  • Increased staff productivity and morale by providing targeted professional development opportunities.
  • Worked with facility management staff and corporate personnel on setting priorities and job assignments.
  • Completed and mailed bills, checks or invoices using various proprietary software.
  • Answered questions, disseminated information and addressed complaints.
  • Delivered general administrative support such as preparing expense reports, copying, faxing, filing and preparing documents.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Compiled and analyzed data to determine approaches to improve sales and performance.

Human Resources Team Leader

Target
09.2001 - 01.2008
  • Managed sensitive employee relations issues with discretion and professionalism, mitigating potential legal risks while upholding company values.
  • Streamlined recruitment processes for increased efficiency and reduced time to hire.
  • Reduced turnover rates by developing targeted retention strategies based on employee feedback and exit interview data.
  • Optimized workforce planning by analyzing staffing needs and proactively addressing potential talent gaps.
  • Enhanced employee satisfaction by implementing effective communication strategies within the HR team.
  • Conducted regular audits of HR policies and procedures to ensure compliance with applicable employment laws and regulations, mitigating potential risks.
  • Streamlined processes for talent acquisition, creating a more efficient and effective system for attracting and hiring top candidates.
  • Oversaw benefits administration, ensuring accurate enrollment and timely processing of claims for all employees.
  • Managed performance review cycles, providing constructive feedback and fostering professional growth among team members.
  • Collaborated with management to identify skill gaps and facilitate relevant training opportunities for staff development.
  • Answered employee inquiries regarding health benefits and 401k options.
  • Prepared new hire letters, employee contracts, and corporate policies.
  • Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Developed and implemented HR policies and procedures to promote clear and consistent approach to managing employees.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
  • Monitored labor laws and regulations compliance to protect employers from litigations and employees from discrimination and harassment.
  • Administered performance evaluations to provide constructive feedback and identify ideal candidates for promotion.
  • Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
  • Addressed employee conflicts with appropriate urgency, following all corporate procedures.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Developed and monitored employee recognition programs.
  • Collaborated with managers to identify and address employee relations issues.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Advocated for staff members, helping to identify and resolve conflicts.

Education

Certification - Veterinary Assistant

San Joaquin Valley College
Visalia, CA
12.2021

Skills

  • Telephone Management
  • Records Maintenance
  • Front Desk Operations
  • Patient Data Processing
  • Cash Handling
  • Customer Assistance
  • Payment Processing
  • Stocking and Replenishing
  • Opening and Closing Procedures
  • Customer Needs Assessment
  • Recordkeeping
  • Teamwork and Collaboration
  • Filling Prescriptions
  • Discharging Patients
  • Customer Service
  • Appointment Scheduling
  • Attention to Detail
  • Veterinary Medical Records Software
  • Customer interaction
  • Reception Area Maintenance
  • Exam Room Preparation
  • Billing and Invoicing
  • Telephone Etiquette
  • Effective Multitasking
  • Compassionate Care
  • Empathy for Animals
  • Initiative-taking
  • Payment Collection
  • Office Administration
  • Organization and Time Management

Timeline

CSR

Southwest Veterinary Hospital
12.2021 - Current

Guest Service Team Leader

Target
01.2011 - 05.2012

District Administrator

Target
01.2008 - 01.2011

Human Resources Team Leader

Target
09.2001 - 01.2008

Certification - Veterinary Assistant

San Joaquin Valley College

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Janie Cross