Janie Davenport
Russellville,KY
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
Work History
Clinical System Analyst ll
Mercy Community Healthcare
10.2022 - Current
- Communicating with other members of the health care team such as physicians, nurses to collect information to approve the clinical workflows with in the EMR system.
- Recommend changes to existing processes to improve efficiency and workflow.
- Perform all Add/Changes within EMR system.
- Identify, document and follow up on any system issues and enhancements.
- Provided technical support for end-users, resolving issues promptly and effectively.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Build and set scheduling templates for providers
- Trained all onboarding providers within the EMR.
- Proficient superuser in Athena and eCW.
- Builds of clinical system needs in the EMR platform.
- Collaborated with upper management to drive strategy and implement new processes.
- Work with HR on onboarding new employees,
- Set up accounts and create new Athena/eCW accounts , as well as new provider set-up
- Very organized and pay attention to all details of the system and what the clinic needs
- Enhanced user experience through the implementation of interface updates and usability improvements.
- Reduced downtime during system upgrades by developing thorough rollout plans that minimized potential disruptions to daily operations.
- Assisted project managers in creating accurate project timelines through careful analysis of task dependencies and resource constraints within system development initiatives.
Physician Services Market Director/ Manager
LifePoint Health
11.2010 - 10.2022
- Director/Manager of six medical facilities including primary care and specialty clinics.
- Perform daily functions of time approvals and edits with in Kronos.
- Maintained providers license and contracts.
- Trained new hires in technology required to access company systems and complete job tasks.
- Managing scheduling and understanding scheduling needs and requirements for the organization.
- Design and implement business strategies to assist the clinic to realize business goals.
- Perform annual employee reviews and provide feedback on performance.
- Plan and manage the clinics' budget and approve payroll
- Planning and overseeing all patient care and administrative operations.
- Create jobs in Lawson and conduct interviews with hiring to ensure clinics' were staffed with qualified personnel.
- Strong management skills with supervision of 30 plus employees.
- Put together employee files and collected required digital or physical information to meet requirements.
- Monthly EBIDTA for all clinics and financial supervision
- Ordering office and lab supplies with budget needs.
- Conduct monthly MOR meeting with CFO and CEO to review budgets and financials, ensuring fiscal responsibility and optimal use of resources within the department.
- Help conduct Physician recruitment for the market, such as preform campus tours and meetings for onboarding providers, and reviewing potential contracts.
- Assist with marketing and outreach directors to strategize and plan the clinic standards for excellent service and growth for patients.
- Work/Assist with IT on all related clinical issues.
- Performed Clinical System Analyst duties related to EMR.
- Head of the start up and operations of three Medical RHC facilities.
- Performed onboarding process for credentialing new providers.
- Athena and ECW superuser and well trained in both EMR systems.
- Exceptional planning and organization skills.
- Increased employee engagement through effective communication strategies that fostered transparency, collaboration, and teamwork among staff members.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
Medical Assistant
Singh Medical Associates
01.2008 - 12.2010
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Conducted initial pre-certification authorizations, and prepare peer to peer calls
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Prepared lab specimens for diagnostic evaluation.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
Certificate in Dental Assisting -
Western KY University
12.2010
Certification in Medical Assisting -
Draughon's JR. College
Bowling Green, KY12.2006
Skills
- HIPAA
- EClinicalWorks
- Athenahealth
- EMR expertise
- Kronos
- Verbal and written communication
- Healthcare administration
- Health Information Systems
- Health Insurance Coding
- Online Chat Support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Clinical System Analyst ll
Mercy Community Healthcare
10.2022 - Current
Physician Services Market Director/ Manager
LifePoint Health
11.2010 - 10.2022
Medical Assistant
Singh Medical Associates
01.2008 - 12.2010
Certification in Medical Assisting -
Draughon's JR. College
Certificate in Dental Assisting -
Western KY University
Similar Profiles
Susan KokoskiSusan Kokoski
Psychiatric Nurse (LPN) at Mercy Community HealthcarePsychiatric Nurse (LPN) at Mercy Community Healthcare
Madison SpurlingMadison Spurling
Care Coordinator at Mercy Community HealthcareCare Coordinator at Mercy Community Healthcare
Ciara CardonaCiara Cardona
Concierge Per Diem at Mercy Community HealthcareConcierge Per Diem at Mercy Community Healthcare