Janie Edwards
Corvallis,OR
Summary
Knowledgeable and dedicated customer service professional with extensive experience in HVAC industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Service Manager
Day Heating Co
Salem, OR
08.2018 - Current
- Met with customers to discuss service needs and offer available solutions.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Kept watchful eye on parts inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Created and reviewed invoices to maintain accuracy.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used QuickService to keep records of customer interactions, customer accounts and file documents.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Managed overstocking, restocking and inventory control procedures.
- Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Customer Service Sales Associate
Johnstone Supply
Salem, OR
07.2017 - 08.2018
Customer Service Sales Associate
Johnstone Supply
Bend, OR
04.2005 - 07.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Completed orders and organized product deliveries to meet customer timetables.
- Tracked stock using company inventory management software.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Education
No Degree - General Studies
Oregon State University
Corvallis, ORSkills
- Customer Service
- Job Prioritizing
- Tool and Parts Inventory Oversight
- Materials and Labor Costing
- Verbal and Written Communication
- Quoting and Estimating
- Vendor Sourcing
- Billing and Accounting Support
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Manager
Day Heating Co
08.2018 - Current
Customer Service Sales Associate
Johnstone Supply
07.2017 - 08.2018
Customer Service Sales Associate
Johnstone Supply
04.2005 - 07.2017
No Degree - General Studies
Oregon State University
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