Janie Galloway
Philadelphia,PA
Summary
Results-driven Supervisor with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives.
Overview
15
15
years of professional experience
Work History
Supervisor
Securitas Security Services USA
Philadelphia , PA
10.2008 - Current
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Created new strategies for improving customer service standards within the organization.
- Evaluated processes and employee strengths to realign workflows with changing business demands.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained positive working relationship with fellow staff and management.
- Assessed company operations for compliance with safety standards.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Education
High School Diploma -
Simon Gratz High School
18th Huntington Park Avenue 06-1993
Skills
- Staff Management
- Process Improvement
- Operations Management
- Processes and Procedures
- Staff Discipline
- Training and Mentoring
- Business Administration
- Policy Enforcement
- Financial Management
- Contract Management
- Complex Problem-Solving
- Strategic Planning
References
References available upon request.
Timeline
Supervisor
Securitas Security Services USA
10.2008 - Current
High School Diploma -
Simon Gratz High School