Janie Green
MIAMI,FLORIDA
Summary
Achieved significant customer satisfaction and loyalty at TeleTech Holdings by expertly managing high-stress situations and resolving complaints with empathy. Streamlined student services processes at Miami Dade Community College, enhancing efficiency and accuracy. Exceeded sales targets by [Number]% at Alorica, demonstrating exceptional problem-solving abilities and computer proficiency.
Overview
26
26
years of professional experience
Work History
Customer Service Representative
TeleTech Holdings
01.2014 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
Student Services Assistant
Miami Dade Community College
12.2000 - 01.2005
- Streamlined processes for managing student records, resulting in increased efficiency and accuracy.
- Provided support for academic advising, helping students make informed decisions about course selection and degree requirements.
- Promoted a positive campus environment by addressing student concerns and directing them to appropriate resources when necessary.
- Managed confidential student data, ensuring privacy and compliance with federal regulations.
- Coordinated tutoring services to match struggling students with knowledgeable peers or professional tutors.
- Contributed to the success of orientation events by coordinating logistics and preparing materials for incoming students.
Inbound Sales Representative
Alorica
06.1996 - 12.1999
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Streamlined internal processes for better communication among team members, resulting in increased productivity.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Exceeded productivity targets and sales goals by [Number]%.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Maintained detailed records of sales activities, enabling accurate performance evaluations and targeted improvement initiatives.
Education
Master of Science - Public Administration
Barry University
Miami, FL11.2011
Bachelor of Science - Bachelor Of Health Service Administration
Barry University
Miami, FL11.2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
Timeline
Customer Service Representative
TeleTech Holdings
01.2014 - 09.2022
Student Services Assistant
Miami Dade Community College
12.2000 - 01.2005
Inbound Sales Representative
Alorica
06.1996 - 12.1999
Master of Science - Public Administration
Barry University
Bachelor of Science - Bachelor Of Health Service Administration
Barry University