Janie Kilson
Office Manager
Berlin
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
8
8
years of professional experience
Work History
Administrative Coordinator
Tri County CAP Transit Division
05.2022 - Current
- Proficient in Microsoft Office
- Provided administrative support for Director of Transportation
- Maintained all files, schedules, etc
- Answered phone calls and scheduled appointments
- Managed incoming and outgoing mail
- Produced financial and operating reports
- Corresponded with clients to resolve issues
- Managed all accounts payable and accounts receivable within the transit division including invoicing DOT for awarded grants
- Created and managed invoices for various providers
- Performed Lead Agency billing and compliance oversight for other companies partnered with the agency
- Worked closely with Director to plan, implement, and maintain yearly agency budgets as well as biennial DOT budgets
- Collected and presented statistical data about clients and service areas
Office Manager
H&R Block
01.2019 - 07.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Streamlined office operations by implementing efficient filing systems and organizational strategies
- Tax Preparation
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Resolved financial discrepancies and customer billing issues with timely attention.
Sales Associate
Verizon
09.2017 - 07.2021
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Exceeded monthly sales targets through effective upselling techniques and consistent follow-ups with clients.
- Mentored new hires on best practices in sales techniques, leading to improved overall team performance.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
Education
High school diploma -
Colebrook Academy
Associate of Business Administration - Business
White Mountains Community College
Berlin, NH 05.2001 -
Skills
- Office and Personnel Management
- Tax Experience including preparation and assisting with audits
- Basic Computer troubleshooting
- Time Management for projects and meetings
- Organization and Communication Skills
- Customer facing interaction
- Proficient in Microsoft Office Suite
- Sales Transaction Management
- Accounts Payable and Receivable
- Documentation and recordkeeping
- Data entry and report creation
Awards
Excellence in Transit, 06/01/24
Timeline
Administrative Coordinator
Tri County CAP Transit Division
05.2022 - Current
Office Manager
H&R Block
01.2019 - 07.2021
Sales Associate
Verizon
09.2017 - 07.2021
Associate of Business Administration - Business
White Mountains Community College
05.2001 -
High school diploma -
Colebrook Academy
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