Janie King
Trinity,United States
Summary
Results-driven professional with a proven history of delivering high-quality work. Recognized for strong communication and teamwork skills, consistently achieving organizational objectives. Committed to exceptional service and continuous professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veteran Service Rep (Rating)
Department of Veteran Affairs
Madeira Beach, United States
10.2018 - Current
- Determined service connection and disability ratings, ensuring accurate entitlement to compensation, pension, burial benefits, and ancillary services to support Veterans' needs.
- Ensured proper application of the Rating Schedule, accountable for thorough analysis and development leading to accurate final rating determinations.
- Analyzes claims to determine if diseases and/or injuries were incurred or aggravated by military service in the line of duty for purposes of compensation, treatment, or hospitalization.
- Evaluating evidence and allegations to draw sound conclusions regarding benefit claims.
- Working with disability charts or rating schedules, innumerable disabilities, and various percentages of evaluations for disabilities to verify benefit claims.
- Comparing medical reports and other evidence to the rating schedule to make sound rating decisions.
- May directly communicate and interact with Veterans and their representatives/advocates to facilitate timely, proper decisions.
- Communicates with VSRs and other employees in the regional office, employees of VA medical centers, and other regional offices.
- Actively participates in meetings, assists with training, and is expected to lend his/her expertise in developing VSRs' skills as they relate to evidence gathering for rating decisions.
- Explaining decisions to claimants to help them gain an understanding of claim determinations.
- Communicates verbally with tact to conduct one-on-one training and feedback, as well as group training sessions and presentations to rating personnel, claims processors, and management.
- Prepared clear written correspondence, responses, and reports to convey feedback and information effectively to rating personnel, claims processors, and management.
Program Support Assistant (Virtual Position)
Veteran Affairs Central Office
Tampa, United States
03.2018 - 10.2018
- Delivered direct customer service to HOMES users, providing technical support, training, and analytics assistance while managing sensitive PKI and PII information, editing submitted data, and correcting Veteran records in compliance with HUD-VASH, GPD, and HOMES policy.
- Resolved technical issues related to system use, glitches, server errors, and data entry, ensuring smooth operation and user satisfaction.
- Provide support around the management of access requests by tracking supervisor approvals, managing the internal access database, disabling access for inactive users, managing and modifying access for existing users, and managing and tracking national read only access for administrative staff and local and VHA leadership.
- Handles sensitive information involving veterans and acts as the first point of contact for data related inquiries.
- Collaborated with team to produce a comprehensive reconciliation report for Veteran records across all 23 VISNs, enhancing data accuracy and compliance.
- Utilize Joint Legacy Viewer (JLV) and CAPRI to assist with reconciliation reports.
- Assist with documentation of complex clinical situations and interpreting homeless program policies.
- Identifies regulations, laws, rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
- Troubleshoot equipment and identified access and error issues.
- Receives and initiates telephone calls with HOMES users and section leadership to resolve HOMES reporting issues.
- Inputs data into a number of electronic databases which include: Microsoft Outlook, Excel and Word. To include, extract data to prepare reports, sort and summarize data elements, manipulate the data by performing statistical queries that are pre-programmed or are built within the Microsoft or VA software.
- Types and/or composes various kinds of correspondence to include responses to emails, memorandums, routine and non-routine correspondence, reports, policies, protocols, proposals and narrative reports.
- Prepares documents and researches matters for the staff, including documents of a confidential and/or technical nature.
- Completed assignments on schedule while working independently with minimal supervision.
- This is a federal job
Program Support Assistant
Department of Veteran Affairs
Bay Pines, United States
05.2017 - 03.2018
- Provided personnel management and administrative support to Social Work Service (SWS).
- Liaised with Human Resources (HR) to coordinate personnel actions and maintain personnel records including position descriptions, competency folders, awards, and Primary Source Verification (PSV).
- Provided guidance to the Chief and Social Work (SW) Supervisors in personnel matters involving staffing, leave administration and training issues.
- Assisted SWS with recruitment including resource requests, application packets from HR and the monitoring and tracking of the hiring process to completion.
- Functioned as the administrative resource for SWS personnel management actions, including clearing employees, processing follow-up promotions, and managing performance awards and evaluations.
- Primary contact in creating and maintaining organizational charts, employee databases and SWS directory.
- Collected, compiled, and tracked data and statistical information to support SWS operations.
- Distributes and balances the workload among employees in accordance with established work flow or job specialization.
- Interprets and applies a complex body of pertinent laws, regulations, directives, and policies that relate to the administration of VA Health Benefits.
- Assists supervisor in keeping SOPs up to date.
- Pulled, compiled and send out reports daily to detect errors with encounter and consult.
- Provides coverage as an alternate to other administrative staff.
- Acts as a Patient Advocate in assisting patients, their families, visitors and staff with any questions or concerns.
- Knowledgeable and skilled in operating office automation equipment, fax machines, copiers, scanners, printers, to include, setting up VANTS lines, conference calls, VTEL and word processing programs i.e. Outlook, Excel and PowerPoint.
- Planned, coordinated and executed projects and events.
- Receives, schedules, refers, and contacts members of the staff, agency, and persons outside the agency ranging from other government agencies to the general public.
- Provides general clerical public contact support services such as answering the telephone, referring visitors, or providing information about the office, its functions, and standard operating procedures, as well as similar information.
- Screens the office of the chief and staff member calls and determines if the call requires their attention.
- Serves as an administrator for the departments mail group.
- Receives and reviews incoming mail for the department, engages in decision making to determine which can be handled personally, forwarding to appropriate management.
- Performs typing, office automation, takes meeting minutes, and/or data transcription work at or above the established minimum proficiency level.
- This is a federal job
Secretary
Department of Veteran Affairs
Saint Petersburg, United States
07.2015 - 05.2017
- Provided support to the Chief of SWS, Administrative Officer (AO), (2) Assistant Chiefs, and (7) Section Chiefs.
- Served as a liaison with the Chief of Staff, other Service Chiefs, Credentialing and Privileging Office and Office of Education.
- Maintained responsibility for all ongoing activities of SWS.
- Scheduled interviews for recruitment, events and meetings as requested by the Chief of SWS or supervisors.
- Updated and maintained the Chief's contact, reviewed Chief's emails, and addressed and resolved conflicts on the Chief's calendar.
- Made all travel arrangements for the Chief to attend conferences and meetings.
- Managed incoming correspondence for Chief, AO, and Assistant Chiefs, facilitating clear communication and prioritization of important matters.
- Prepared responses to other services, sections, new employees, interns, and stakeholders.
- Developed and maintained a correspondence tracker to log document submissions and deliveries, enhancing accountability and tracking.
- Screened calls and visitors to the Office of the Chief, referring them to appropriate staff members and forwarding important calls and visitors to the AO or Chief if it required their level of attention.
- Acted as Secretary to various committees as directed by the AO and Chief, taking minutes and compiling briefings for the Chief before meetings.
- This is a federal job
Education
Master's degree - HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX
Phoenix, AZ, United States08.2017
Master's degree - BUSINESS ADMINISTRATION
UNIVERSITY OF PHOENIX
Phoenix, AZ, United States08.2017
Bachelor's degree - HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX
Tampa, FL, United States04.2015
Associate's degree - HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX
Phoenix, AZ, United States05.2013
Skills
- Medical & Legal Knowledge: The role requires understanding anatomy, physiology, and diseases to evaluate evidence in order to interpret federal regulations and policies regarding VA disability compensation
- Analytical Decision-Making: Analyze complex evidence, including medical records and lay statements, to determine the etiology and pathology of diseases They must apply sound judgment to determine disability percentages
- Technical Proficiency: Ability to work with digital claims systems (eg, VBMS) to review evidence, input data, and generate award letters
- Written Communication & Documentation: Draft detailed rating decisions, explaining the "reasons and bases" for decisions to Veterans and stakeholders
- Regulatory Compliance
- Research Skills: Ability to identify gaps in evidence and request necessary medical examinations or records
- Time Management & Stress Tolerance: The role often involves high-volume workloads and strict production standards, requiring efficiency and accuracy under pressure
Performance Appraisal
Outstanding Performance Appraisal
Certification
Certificate of Completion of Records Liaison Officer Training
Dean List
True
Employee Engagement Committee
True
Administrative Support Experience
over 10 years
Work Ethic
Excellent work ethic and strong customer and community service record
Team Environment
Proven track record of successfully working in a team environment and without supervision
Confidential Documents
Able to handle highly confidential documents and information in a manner that reflects the highest level of professionalism
Typing Speed
85 WPM
Job Related Training
Completed RVSR Training
Timeline
Veteran Service Rep (Rating)
Department of Veteran Affairs
10.2018 - Current
Program Support Assistant (Virtual Position)
Veteran Affairs Central Office
03.2018 - 10.2018
Program Support Assistant
Department of Veteran Affairs
05.2017 - 03.2018
Secretary
Department of Veteran Affairs
07.2015 - 05.2017
Master's degree - HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX
Master's degree - BUSINESS ADMINISTRATION
UNIVERSITY OF PHOENIX
Bachelor's degree - HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX
Associate's degree - HEALTH ADMINISTRATION
UNIVERSITY OF PHOENIX