Janie Lieber
Boulder,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience for 28 years with Vail Resorts.
Overview
29
29
years of professional experience
Work History
Senior Product Sales and Service Agent
Vail Resorts Management Company
Broomfield
09.2012 - Current
- Processed Wholesale orders for our wholesale partners. Provide support for wholesale partners.
- Guest Experience surveys and BBB escalations- trying to understand guest complains and coming up with workable solution
- Epic School Kid - processing our Epic School Kids passes and emailing guest how to activate Epic School Kids passes
- PSS Email Support - Managing 34 resort email boxes
- Creating Mountain Guides for each resort
- Quality monitoring our agents emails
- Transaction monitoring
- Mentoring our agents
- Chat platform - Responded to customer questions via LiveChat
- Phone Agent - Averaging in top 10 % of answered calls.
Front Range Sales Lead
Vail Resorts
Broomfield
09.1995 - 09.2012
- Trained, managed and scheduled over 20 sales staff for Special Events
- Scheduling and set up Special Events - Ski Expo, Ski Rex, CU Football games, Boulder Boulder, Rockies baseball games and Mountain events
- Engaged in product training, demonstrations, consumer awareness, and branding of our passes
- Built relationships with store managers to help promote our ski passes
Education
Accounting
The University of Tennessee - Chattanooga
Chattanooga, TNSkills
- Account Management
- Handling Customer Complaints
- Strong Work Ethic
- Multitasking and Organization
- Order Processing
- Customer Relations
- Written Communication
Timeline
Senior Product Sales and Service Agent
Vail Resorts Management Company
09.2012 - Current
Front Range Sales Lead
Vail Resorts
09.1995 - 09.2012
Accounting
The University of Tennessee - Chattanooga