Janie Martinez
Greenville,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate with strong organizational skills eager to secure entry-level Chiropractic Assistant position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Teacher Assistant
Wesley United Methodist Preschool
03.2022 - 05.2024
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
Substitute Teacher
Highland Terrace Parents Day Out Program
10.2007 - 12.2011
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Medical Insurance Biller
Per-Se Technologies
07.2005 - 11.2006
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Liaised between patients, insurance companies, and billing office.
- Trained new employees on multiple medical billing programs and data entry software.
- Adhered to established standards to safeguard patients' health information.
- Filed and updated patient information and medical records.
- Responded to customer concerns and questions on daily basis.
Customer Service Representative
Accor North America
08.2004 - 07.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Education
GED -
New Horizons
Skills
- Customer Service
- Bilingual (Spanish)
- Phone Etiquette
- Computer Skills
- First Aid
- Classroom Safety Practices
- Cardiopulmonary Resuscitation (CPR)
- Co-Teaching and Co-Planning
Timeline
Teacher Assistant
Wesley United Methodist Preschool
03.2022 - 05.2024
Substitute Teacher
Highland Terrace Parents Day Out Program
10.2007 - 12.2011
Medical Insurance Biller
Per-Se Technologies
07.2005 - 11.2006
Customer Service Representative
Accor North America
08.2004 - 07.2005
GED -
New Horizons
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