Janie Miller
Huntington
Summary
Results-driven receptionist and store manager with expertise in cash handling and inventory management. Demonstrated ability to train teams and enhance operational workflows. Focused on elevating customer satisfaction through strong communication and organizational skills.
Overview
4
4
years of professional experience
Work History
Receptionist
Massage Envy
Barboursville
12.2024 - Current
- Greeted clients professionally to establish positive first impressions at wellness center.
- Managed appointment scheduling with Massage Envy's booking system for efficiency.
- Assisted clients in completing intake forms and promptly processing payments.
- Maintained cleanliness and organization of reception area to ensure welcoming environment.
- Coordinated with therapists for smooth transitions between client sessions.
- Addressed client inquiries and concerns to enhance customer experience.
- Updated and recorded client information to maintain accurate accounts.
- Monitored office supplies inventory, placing orders and verifying receipt of necessary items.
Store Manager
Pinkies Creations and Embroidery
Huntington
06.2021 - 11.2024
- Managed daily store operations, ensuring seamless workflow among staff members.
- Trained new employees on customer service and product knowledge standards to enhance performance.
- Oversaw inventory management, maintaining optimal stock levels to support sales goals.
- Conducted regular staff meetings to communicate objectives and address employee concerns.
- Implemented cash management processes to ensure accuracy during transactions.
- Created weekly work schedules for store personnel to optimize coverage and efficiency.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05-2019
Marshall University
Huntington, WVSkills
- Appointment scheduling and client intake
- Point of sale and cash handling
- Inventory management and office organization
- Customer relationship management
- Staff training and development
- Time management and problem solving
- Conflict resolution and communication skills
Timeline
Receptionist
Massage Envy
12.2024 - Current
Store Manager
Pinkies Creations and Embroidery
06.2021 - 11.2024
High School Diploma -
Spring Valley High School
Marshall University