Janie Moerlien
Houston,TX
Summary
Experienced Inside Sales Distribution Account Manager with proven expertise specializing in customer support, relationship building, and distributor collaboration. Skilled in database management, pricing inquiries, and process improvements to drive customer satisfaction, sales opportunities and team productivity. Adept at coordinating training sessions and assisting with special projects to support sales teams and distributors.
Overview
20
20
years of professional experience
Work History
Inside Sales Account Manager, Distribution
E-T-A Engineering Technology
Mount Prospect, IL
10.2011 - Current
- Responsible for communicating with authorized distributors at corporate and local branch levels, assisting with pricing inquiries, including standard pricing and special quotations, management of all aspects of order entry both manually or via EDI into an AX ERP system through delivery and follow up, as needed with returns or replacements. Visit distributor customers and lead new product training.
- Conduct comprehensive process and procedure trainings with colleagues and supervisors.
- Aid customers with technical inquiries for entire product line.
- Assist the North American Sales Manager with special projects, such as New Product Initiatives, maintaining the New Design Registration program, distributor website review, and evaluation of new web-based tools to assist the sales organization.
- Facilitate distributor, rep network and outside sales collaboration through examining first time buy and lost sales metrics, resulting in a new policy for outside sales teams to focus on those metrics.
- Assist Marketing Director with special projects such as testing a new pricing portal system, updating customer contact data, review & delegate sample & literature request orders. Implemented a new strategy to handle inquiries from non partners seeking access to restricted pricing areas, successfully opening up new business opportunities.
Customer Service Account Representative
Pexco, LLC
Des Plaines, IL
09.2009 - 08.2011
- Assisted customer service team with inbound customer inquiries and correspondence and processed customer orders received via fax, email or the Ariba software system.
- Proved both initiative and abilities in initially temporary role, resulting in full time position.
- Communicated with customers and the sales team regarding order status of samples, purchase orders and special build projects.
- Coordinated communication between engineering, production teams, quality control and shipping teams to monitor project timelines.
- Created and maintained customer quotations for new orders, as well as maintaining and updating all quotations older than 90 days.
- Trained new colleagues and management staff in process and maintenance procedures for the customer service team.
Customer Support Representative
MPC Products Corporation
Skokie, IL
02.2005 - 05.2009
- Initially monitored and tracked repair and upgrade requests with coordination from engineering, production, quality control and shipping teams. Secured a permanent position within six months by exhibiting flexibility and initiative in my temporary Administrative Assistant role.
- Managed and maintained customer spreadsheet data and communicated ongoing project progress as guided by sales and management teams.
- Oversaw both commercial and government accounts including top clients in both shipping volume and revenue categories; processing orders from entry, scheduling, expediting and progress communication, as well as preparing and presenting quotations.
- Acknowledged for successfully improving client relationship with a major account and facilitating the recovery of more than $900 in contested shipping costs.
- Instructed colleagues on order entry process and proper order maintenance procedures.
Education
Some College (No Degree) - Business Administration
Triton College
River Grove, ILSome College (No Degree) - Business Administration
Clovis Community College
Clovis, NMSkills
- Relationship Building
- Client support
- Database management
- Staff training
- Account management
Additional Training and Leadership
- Women in Business: Glass Ceiling/Sticky Floors
- Time Management & Personal Effectiveness
- Customer Service Quality & Focus
- Business Writing
- Proactive Listening
- CPR and Heartsaver AED
- Fire Extinquisher Safety
- Girl Scout troop co-leader
Affiliations
- Reading
- Gardening
- Rock polishing
Timeline
Inside Sales Account Manager, Distribution
E-T-A Engineering Technology
10.2011 - Current
Customer Service Account Representative
Pexco, LLC
09.2009 - 08.2011
Customer Support Representative
MPC Products Corporation
02.2005 - 05.2009
Some College (No Degree) - Business Administration
Triton College
Some College (No Degree) - Business Administration
Clovis Community College
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