Janie Moreno
Pharr,TX
Summary
Dynamic and detail-oriented professional with extensive experience in medical records management at DHR Health. Proven expertise in HIPAA compliance and exceptional customer service, streamlining patient record retrieval processes and enhancing data security. Recognized for maintaining accuracy and confidentiality while training new clerks to uphold quality standards.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Electrician
Zone 4
Travel
08.2024 - 07.2025
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Installed, maintained, repaired, and tested equipment for electricity generation and utilization.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Inspected electrical systems, equipment and components to identify hazards, defects, and repair requirements.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Performed routine and complex maintenance and repairs on various electrical equipment.
- Stored and maintained power tools and equipment for each job.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Demonstrated expertise in use of cable reels, stripping tools, voltage detectors, and wire and cable cutters to complete fast-paced work.
- Maintained compliance with local codes and regulations by staying up-to-date on industry standards and best practices.
- Mentored apprentice electricians in proper installation techniques, safety protocols, and troubleshooting methods to enhance their skill sets.
- Reduced downtime for clients by quickly diagnosing and repairing complex electrical issues.
- Tested continuity of circuits in electrical wiring, equipment and fixtures using oscilloscopes.
- Collaborated with construction teams to ensure seamless integration of electrical systems within new builds.
- Developed strong working relationships with clients through consistent professionalism, reliability, and transparency during projects.
- Coordinated with other tradespeople seamlessly during large-scale installations or renovations to ensure smooth project progressions.
- Enhanced quality control by inspecting condition of equipment and tools.
- Coordinated with other trades and general contractors to facilitate layout of recessed fixtures and architectural lighting.
- Provided exceptional customer service through clear communication, accurate estimates, and timely project completion.
Reports
Open MRI Centers
Edinburg, TX
02.2023 - 08.2024
- Completed daily reports inputting data into production software.
- Completed daily logs and progress reports.
- Prepared reports for workload and performed quality assurance.
- Used Software to prepare memos, correspondence and reports.
- Updated logs and completed production reports.
- Ran and verified Type and Type reports.
- Wrote comprehensive reports on study findings and recommendations.
- Identified operational reports, compliance reports and dashboards and guided others on interventions and suggested improvements.
- Devised engineering reports by collecting, analyzing, and summarizing data and trends and entering data to generate reports and presentations.
- Drafted findings and recommendations into detailed reports.
- Prepared monthly indicator and dashboard reports.
- Maintained monthly, weekly and daily reports of transaction.
- Prepared reports and communicated commissioning activities to stakeholders.
- Created sales reports for management staff, using data from reports to create sales forecasts.
- Ensured timely completion of required documentation such as attendance records, progress reports, or incident reports in adherence to regulatory guidelines.
- Supplied managers with Type reports meeting regulatory requirements.
- Analyzed and calibrated equipment, established conditions and prepared reports.
- Compiled reports and provided training courses.
- Prepared reports of findings in investigations.
- Printed and distributed captioned reports to designated locations.
- Completed daily money reports and balancing.
- Drafted detailed reports outlining individualized client recommendations.
- Analyzed sales and performance reports to identify deficiencies.
Business Center Representative
H-E-B Grocery
McAllen, TX
11.2012 - 08.2024
- Supported administrative tasks such as filing documents and data entry duties to ensure efficient workflow across teams.
- Delivered exceptional customer service by addressing client inquiries promptly and accurately.
- Maintained a clean and organized business center, ensuring a professional atmosphere conducive to productivity.
- Optimized resource allocation by effectively managing available workspace provisions.
- Streamlined the check-in process for clients, resulting in improved efficiency and reduced waiting times.
- Provided expert recommendations on office equipment and supplies, contributing to cost savings for the company.
- Used knowledge and suggestive selling techniques to build department.
- Answered phone calls to handle customer concerns and complaints.
- Developed strong relationships with suppliers, negotiating favorable terms for purchasing office supplies and equipment.
- Troubleshot technical issues for clients, quickly resolving problems and minimizing downtime.
- Enhanced customer satisfaction by providing professional and timely assistance with business center services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
H-E-B Grocery
McAllen, TX
11.2012 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Answered questions about store policies and addressed customer concerns.
Medical Records Clerk
DHR Health
Edinburg, TX
06.2021 - 11.2023
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scaning and indexing important documents and files.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Supported medical staff by providing organized and accurate medical records.
- Responded to patient inquiries to provide information and details of medical records.
- Responded effectively to requests for medical records from legal representatives, insurance companies, and other authorized parties in a timely manner.
- Maintained patient records in compliance with security regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Assisted in training new Medical Records Clerks, sharing best practices for managing files efficiently while maintaining confidentiality.
- Collaborated with physicians and nurses, providing timely access to accurate and up-to-date medical records.
- Maintained patient privacy and security by monitoring access to electronic health records and reporting any unauthorized activity.
- Expedited processing times for incoming correspondence through prompt distribution amongst appropriate staff members.
- Supported clinical decision-making by promptly delivering requested medical records to healthcare providers.
- Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
- Facilitated smooth transitions for patients transferring between facilities, coordinating the release of their medical records following all legal requirements.
- Trained new clerks on proper record handling and documentation procedures to maintain quality standards.
- Conducted regular audits of medical records for completeness and accuracy, ensuring regulatory compliance.
- Enhanced privacy protection with thorough monitoring of record access logs.
- Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
- Contributed to team meetings with suggestions for process improvements, leading to more efficient operations.
- Maintained accuracy in electronic health records, ensuring compliance with healthcare regulations.
- Streamlined patient record retrieval process, significantly reducing wait times for medical staff.
Education
High School Diploma -
Pharr San Juan Alamo Raiders High School
Pharr, TXAccounting And Finance
South Texas College
McAllen, TXGraduate Certificate - Accounting And Finance
Southern Careers Institute
TX06.2018
Skills
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- File organization
- Data entry
- Document scanning
- Paperwork processing
- Medical records management
- Records management
- Quality control checks
- Account management
- Data security
Certification
Accounting certification
Microsoft certification
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Electrician
Zone 4
08.2024 - 07.2025
Reports
Open MRI Centers
02.2023 - 08.2024
Medical Records Clerk
DHR Health
06.2021 - 11.2023
Business Center Representative
H-E-B Grocery
11.2012 - 08.2024
Cashier
H-E-B Grocery
11.2012 - 08.2024
High School Diploma -
Pharr San Juan Alamo Raiders High School
Accounting And Finance
South Texas College
Graduate Certificate - Accounting And Finance
Southern Careers Institute