Janie Morrison-Thompson
Ewing,New Jersey
Summary
Accomplished professional with a proven track record in streamlining operations and enhancing service delivery at the State of New Jersey Department of Mental Health and Addiction Services. Expertise in Microsoft Office Suite combined with a strong focus on exceptional customer support leads to significant improvements in process optimization and collaborative teamwork. A dedicated team player committed to driving efficiency and delivering high-quality service.
Overview
20
20
years of professional experience
Work History
Administrative Assistant 2
New Jersey Department of Labor and Workforce Development
Trenton, New Jersey
06.2022 - Current
- Prepare personnel packages for HCS staff
- Process Union Release and Premises Access requests
- Respond to internal/external inquiries
- Perform and coordinate administrative support services
- Schedule Interviews/Participate in the interview panel
- Schedule and prepare agendas for department wide meetings
- Maintain directories, reports, files, and other related duties
Secretarial Assistant 1 (Non-Stenographic)
New Jersey Department of Human Services
Trenton, New Jersey
07.2013 - 06.2022
- Provide telephone coverage
- Greet visitors
- Analyze and process incoming / outgoing correspondence
- Document administrative errors and notify Senior Management Information Systems
- Import and scan into Driving Under Intoxicated Tracking System (DUITS)
- Schedule meetings
- Organize Travel
- Maintain directories
- Maintain Intoxicated Driving Program forms and agency documents
- Perform clerical / administrative functions
- Record Retention
- Managed office relocation
- Managed company car
Customer Service Representative III, Death Unit Supervisor (Trainee)
State of New Jersey Department of Health and Senior Services
Trenton, New Jersey
04.2012 - 06.2013
- Oversaw intake, analyzed, reviewed, and processed the maintenance of fetal death records and electronically submitted through the Electronic Death Registration System (EDRS)
- Performed quality control reviews of death and fetal records submitted by the 5566 local register offices throughout the State of New Jersey
Customer Service Representative III
State of New Jersey Department of Health and Senior Services
Trenton, New Jersey
10.2011 - 04.2012
- Processed record modifications relegated to legal, administrative, or internal amendment requests
- Provided technical advice for record modifications
- Processed requests for legitimations, adoptions, gender and legal name changes
Customer Service Representative III
State of New Jersey Department of Health and Senior Services
Trenton, New Jersey
12.2006 - 04.2011
- Provided customer service telephone support to customers
- Processed vital record requests
- Provide customer service to customers remotely at 140 East Front Street, Trenton, New Jersey
- Review supporting documentation
Customer Service Representative III
State of New Jersey Department of Health and Senior Services
Trenton, New Jersey
04.2011 - 01.2011
- Analyzed and prepared certified copies of certifications of vital records for government agencies and authorized New Jersey citizenry in accordance with the New Jersey statutes and program policy and directives
- Researched and prepared response to search requests for vital statistics from the State of New Jersey vital records pursuant to established directives from the State of New Jersey Registrar
- Searched VitalChek for customer requests received via mail
- Conducted verifications of vital record events for government agencies, on a rotational basis
- Performed genealogical searches for vital record events on a rotational basis
- Provided customer service for the Search Unit which included research and scan vital records into the QS database
Senior Clerk Typist
State of New Jersey Department of Health and Senior Services
Trenton, New Jersey
08.2005 - 12.2006
- Provided customer service telephone support
- Process vital statistics and registration requests received through the federal postal service and VitalChek
Clerk Typist
State of New Jersey Department of Health and Senior Services
Trenton, New Jersey
09.2004 - 08.2005
- Provided customer service telephone support
- Processed vital statistics record requests
- Review supporting documentation
Education
Bachelor of Arts - Management
Stockton State College
Pomona, NJ05-1990
Skills
- Strong Customer Support
- Prioritized Task Management
- Skilled in Microsoft Office Suite
- Adaptable and Reliable
- Collaborative Teamwork Skills
- Proficient in Both Communication Modalities
References
Available upon request.
Timeline
Administrative Assistant 2
New Jersey Department of Labor and Workforce Development
06.2022 - Current
Secretarial Assistant 1 (Non-Stenographic)
New Jersey Department of Human Services
07.2013 - 06.2022
Customer Service Representative III, Death Unit Supervisor (Trainee)
State of New Jersey Department of Health and Senior Services
04.2012 - 06.2013
Customer Service Representative III
State of New Jersey Department of Health and Senior Services
10.2011 - 04.2012
Customer Service Representative III
State of New Jersey Department of Health and Senior Services
04.2011 - 01.2011
Customer Service Representative III
State of New Jersey Department of Health and Senior Services
12.2006 - 04.2011
Senior Clerk Typist
State of New Jersey Department of Health and Senior Services
08.2005 - 12.2006
Clerk Typist
State of New Jersey Department of Health and Senior Services
09.2004 - 08.2005
Bachelor of Arts - Management
Stockton State College
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