Janie Onumah
Winston-Salem,NC
Summary
Knowledgeable & hardworking pharmacy technician with extensive experience in preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Techinican II
Novant Health, Forsyth Medical Center
Winston Salem, North Carolina
12.2023 - Current
- As a call center techinican, we are the first point of contact for the pharmacy
- We make calls to patients to help make sure they are getting the medications that they need
- Assist other departments within the specialty pharmacy by triaging any patient concerns
Certified Pharmacy Technician II
Atrium Health Wake Forest Baptist
Winston-Salem, NC
01.2020 - 12.2023
- I worked in the Mail Order department. I helped with the shipping process.
- Scanned in prescriptions into an online shipping software, generated shipping labels, and finalized prescriptions for shipment.
- I received incoming orders via mail, email, or telephone, and enter them into the system..
- I verified credit card payments with issuing banks to ensure payment authorization.
- I contacted customers when necessary to clarify order details or resolve discrepancies.
- I enrolled patients in mail order
- I completed the supply order
- I organized & stock supplies within the Mail Order area
- I packaged prescriptions for delivery according to company standards and shipped them out in a timely manner.
- I ensured compliance with applicable laws, regulations, policies, and procedures when handling orders.
- I coordinated with other departments to troubleshoot any issues related to orders.
- I participated in team meetings to discuss new processes, or techniques, that could improve efficiency
- I trained new employees
- I assisted the Mail Order pharmacist with helping run the Mail Order area
Call Center Representative
Anthem Blue Cross Blue Shield
Winston-Salem, NC
11.2019 - 01.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Navigated through computer systems to review information and respond appropriately to callers.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
Certified Pharmacy Lead Technician
CVS Pharmacy
Winston-Salem, NC
06.2009 - 11.2019
- I helped provide quality customer service to patients.
- Provided medication and other healthcare products to customers accurately and efficiently.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Verified accuracy of patient information on prescription orders.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Processed third-party insurance claims for reimbursement of pharmaceuticals.
- Performed administrative duties such as filing, data entry, answering phones.
- Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Entered patient profile information into computer systems accurately and completely.
- As the lead technician, I made the pharmacy schedule each week, I trained all of the new pharmacy employees, I managed the pharmacy inventory and I assisted the pharmacists with running the pharmacy.
Chemistry Lab Assistant
Lenoir-Rhyne
Hickory, NC
08.2011 - 05.2013
- I would help the instructor setup the equipment needed for that day's experiment.
- I also would prepare any solutions or reagents that were needed.
- I would also assist the students in the performance of their experiments by answering their questions, assisting them with any of the equipment and just making myself available to them.
- I helped maintain the laboratory by keeping it clean, returning all the solutions and reagents back to their proper places and making sure that the laboratory was well-stocked and resourced.
- I made sure to follow all the safety procedures and precautions.
Fund for Lenoir-Rhyne Caller
Lenoir-Rhyne University
Hickory, NC
08.2008 - 04.2012
- I would call alumni from the school and ask them if they would like to contribute to the Fund for Lenoir-Rhyne.
- I would also call alumni and inform them of various events that were going on around campus, like alumni weekend or homecoming weekend.
Customer Service
Chuck E Cheese's
Winston-Salem, NC
05.2006 - 08.2006
- I would greet customers at the front door, ask them if they wanted to purchase a goody bag.
- I would also escort the customers to a table or to the party area.
- I was also a cashier and I would sometimes help out in the kitchen by preparing food or bringing food to the customers.
- I also helped at the merchandise counter.
- I would give out prizes to the children that would come up to the counter with their tickets.
Education
Bachelor of Arts - Chemistry
Lenoir-Rhyne University
05.2013
Skills
- Loyalty
- Self-Confidence
- Dependability/Reliability
- Willingness to Learn
- A Hard-Worker
- Communications Skills
- Honesty
- Active Listening
- Leadership/Management Skills
- Pharmacy Operations
- Point of Sale Systems Proficiency
- Prescription Management
- Filling Prescriptions
- Stocking Medications
- Team Collaboration
- Problem-Solving Skills
Accomplishments
- CVS Paragon Award received September 2015
- NC Drug Card Technician of the Month received June 2018
Experience
- Retail Pharmacy experience: 15 years
- Specialty Pharmacy: 1 year
Certification
- Certified Pharmacy Technician
- Registered with NC Board of Pharmacy
Timeline
Certified Pharmacy Techinican II
Novant Health, Forsyth Medical Center
12.2023 - Current
Certified Pharmacy Technician II
Atrium Health Wake Forest Baptist
01.2020 - 12.2023
Call Center Representative
Anthem Blue Cross Blue Shield
11.2019 - 01.2020
Chemistry Lab Assistant
Lenoir-Rhyne
08.2011 - 05.2013
Certified Pharmacy Lead Technician
CVS Pharmacy
06.2009 - 11.2019
Fund for Lenoir-Rhyne Caller
Lenoir-Rhyne University
08.2008 - 04.2012
Customer Service
Chuck E Cheese's
05.2006 - 08.2006
Bachelor of Arts - Chemistry
Lenoir-Rhyne University