Janie Oraña

• Research Lab Design and Implementation: Designed and implemented adaptable research lab environments, incorporating video and audio capture systems to support diverse research methodologies. Consistently delivered projects on time and within budget, exceeding client expectations.
• Technical Troubleshooting & Support: Provided expert technical troubleshooting and support for a wide range of lab equipment, resolving technical issues, and minimizing research downtime.
• Training & Onboarding: Developed and delivered comprehensive training programs for research staff on lab equipment and procedures, resulting in increased user proficiency and efficient data collection.
• Adaptable Solutions and Problem Solving: Successfully adapted lab technology to unique and challenging environments, leveraging creative problem-solving skills to overcome technical hurdles, and ensure seamless operation.
Customer-Focused Support: Provided exceptional customer service and technical support to research teams, fostering strong relationships, and ensuring client satisfaction.

• Provide personalized solutions by leveraging in-depth knowledge of Apple products, services, and third-party offerings to meet customer needs.
• Excel in a fast-paced, team-driven environment, effectively managing multiple customer interactions, and fostering shared accountability.
• Continuously expand knowledge through curiosity and proactive learning, contributing to both personal and team success.
• Provided tailored guidance on financial solutions, such as the Apple Card and installment plans, to align with customer needs.

• Handled guest check-ins and check-outs, and resolved customer issues in a timely manner.
• Generated daily reports detailing occupancy levels, revenue amounts.
• Processed payments accurately and efficiently.
• Ensured that all safety regulations were followed according to company standards.