Janie Ortiz
Dover,DE
Summary
I am a dependable team member trained in communicating with others. I am also trained in customer services and contribute to smooth front-end operations which goes beyond requirements to handle customer needs. Reliability, team orientation, and efficiency in completing assignments are my main skills as well as my strengths. overthinking, emotional distress in certain moments and self-doubting are my weakness. But through all that, I still use my weaknesses and strengths to benefit me and my team. Skilled multitasker with a superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Management Analysis 1 (intern)
DPHS
06.2024 - Current
- Sorted and organized files, spreadsheets, and reports.
- Collect and analyze data related to various aspects of the organization's management practices
- Develop and execute outreach strategies to increase awareness and engagement with DPHS services
- Monitor and analyze outreach efforts to measure success and make data-driven decisions for future campaigns
- Assist with outreach efforts to promote DPHS programs and services
- Engage with community members to raise awareness about health and social issues
- Distribute informational materials and resources to individuals in need
- Provide support and guidance to community members seeking assistance
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Cashier/Server
Asian City
03.2022 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Stocked shelves with merchandise when needed.
- Balanced daily transactions on a computerized point-of-sale system.
Cashier
Shing Kwong
05.2022 - 09.2022
- Helped with purchases and signed customers up for rewards program.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Dover High School
Dover, DESkills
- Bilingual
- Event Setup
- Computer Skills
- Flexible Schedule
- Community Outreach
- Teamwork and Collaboration
- Cancer Awareness
- Schedule Management
- Behavior Management
- Emergency Response
- Social-emotional learning
- Safety Procedures
- Communicator
- Fundraising expertise
Affiliations
- Reading
- Research
Certification
- certification for early childhood program
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Management Analysis 1 (intern)
DPHS
06.2024 - Current
Cashier
Shing Kwong
05.2022 - 09.2022
Cashier/Server
Asian City
03.2022 - 10.2023
High School Diploma -
Dover High School
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